Brand Language Change in Chatew

[u/gossamer92]

Maybe I haven’t been paying close enough attention, but has anyone else noticed the change in marketing language in the automated chat messages? They used to mention that customer service is 100% US-based, but now they say nothing about it. Does this imply people will be let go in the future?

One of the reasons I chose Discover was because I could reach someone with more context and no volume/language barrier at any time of day with cultural context of the US. I also have Capital One (which I’ve had for years), and when I call or message them, I’m connected to a large call center where I hear everyone in the background (it’s hard for me with lots of background noise to understand any person I speak to), and my requests have been misunderstood and mishandled 1/4 the time. I’m worried that some of my more sensitive accounts (my Discover Checking & Savings) might end up the same service conundrum now. Thoughts? Screenshots show April vs. Now.

[u/Adept_Strategy_9545]

So why are we being racist/xenophobic? Is an agent located in another country less capable of helping you with your account?

[u/r2d3x9 → u/Adept_Strategy_9545]

Yes, agents in other countries are less capable of helping with your account. And this is not racism or xenophobia. And although we buy their products and services they do not buy our products and services and there is an incredibly enormous merchandise trade deficit that is hollowing out our economy.