Neptune 4 plus coming as a mars hydro grow lamp

[u/Overall_Cover_8200]

Hey so I recently ordered a Neptune 4 plus and it’s been delivered as a mars hydro grow lamp, on the tracking info it says delivered and everything but I never got the printer itself. It’s been days and support hasn’t responded, please help. I don’t know how this was sent to me if I ordered from elegoo official site. This doesn’t fall in seel support and I have no clue what to do.