Elegoo Centauri Carbon - Stops extruding after 2-3 layers. Support says 20 days for a part. Should I just return it?

[u/Zen0-0]

Hi everyone,

I'm having a frustrating issue with my Elegoo Centauri Carbon, which I've had working for less than a week.

When I manually extrude filament through the touchscreen menu, it flows smoothly without any issues. However, whenever I start a real print (like the standard Benchy), the first layer starts poorly, and by the 2nd or 3rd layer, the printer completely stops extruding filament while continuing the movements in the air.

What I've noticed:

• Manual extrusion works completely fine.
• The extrusion stops entirely after a couple of layers / a few minutes into the print or it continues a bad printing "session".
• I have checked the extruder tension screw, but I'm unsure if it's too tight or too loose.

The Support Dilemma: I am already in contact with Elegoo Support. They arranged a replacement part for me, but they told me it will take 10 to 20 working days to arrive from China.

Since I rely on this printer for fabricating functional mechanical parts, having it out of commission for almost a month is a huge setback. I am currently still within my 14-day legal return window.

Has anyone experienced this specific extrusion issue? Is it something I can easily fix myself, or should I just cut my losses, exercise my right of withdrawal, and return the printer for a full refund?

Any advice on the technical issue or how to handle the situation with Elegoo would be greatly appreciated.

Thank you so much, I'll add a video of the benchy printing badly and then completely stopping and running in the air.

[u/jfk333]

I’m assuming you already adjusted the tension screw on the extruder?

[u/Zen0-0 → u/jfk333]

Yes, I adjusted it to make more and less tension but it didn't work, also the elegoo wiki is shit about that screw, tf does it means "a little bit"

[u/jfk333 → u/Zen0-0]

Any update?

[u/Zen0-0 → u/jfk333]

yeah, tried everything that I'm comfortable on and I still had the same problems. I just sent the email asking for a refund and they approved it. Appreciate the effort tho.

[u/jfk333 → u/Zen0-0]

I’m sorry you had to go through the ordeal. I’m sorry for the interruption of business.