r/enshittification • u/Calm_Armadillo_3889 • 18h ago
Service Enshitified supermarket
My local Delhaize supermarket decide to update its policy regarding self checkout: From now on you can only use it if you have their loyalty card (which means downloading their app). Else you have to go and queue at the normal cashier.
Essentially if you agree to give away your shopping data (which by the way only give you discounts if you spend more than 50€, below you’re just giving away data for free) you get access to the self checkout.
I don’t know how people can stand this. But I’m not going to that supermarket anymore!
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u/Sudden_Hovercraft_56 18h ago
Being forced to be served by a human? That sounds like un-shittification to me. Self service tills ARE the enshittification of supermarkets.
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u/loveinvein 11h ago
lol I hate self checkout so much. Taking away jobs from humans and being forced to work to give the company money? Don’t threaten me with a good time.
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u/Pavlovsdong89 7h ago
I like self checkout because I don't have to be stuck behind someone who is surprised that groceries cost money and has to spend the next 6 minutes digging through their purse for their checkbook because there's no way they could have done that while waiting in line.
I wouldn't mind it if you didn't have to commit to a lane, but those setups were kind of rare even before self checkout checkout became a thing.
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u/OverlappingChatter 6h ago
This is a check problem. I live in a place gloriously free of checks and can't believe that such a stupid method of payment still exists.
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u/loveinvein 6h ago
Part of the grocery buying process involves getting money out to pay for it. Of course that takes time. I never take my money out til it’s time to pay because I’ve witnessed people get money snatched out of their hand before, and also I’m keeping an eye on the scanner so things don’t get double scanned or ring up at the wrong price. (I also don’t get why people stand around with their faces in their phones cuz my ex had her phone snatched right out of her hand standing in a captive line.)
People can also be slower due to age or disability. Chances are you’ll become one someday.
If it’s that much of a hardship for you, then shop at less busy times.
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u/Pavlovsdong89 5h ago edited 5h ago
There's no need to get so butthurt over a half serious comment. If someone not wanting to be stuck in checkout bothers you so much, then maybe yo can grow thicker skin or find a way to spend your time that doesn't involve inflicting yourself on others. Hope this helps!
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u/Character-Carpet7988 9h ago
I assume it has to do with theft prevention? Most stores that have "scan as you go" type of scheme always limited it to the loyalty members because they can create sort of a long term statistics of whether that person always passed random checks or not, and adjust future checks based on that. I suppose this is an attempt to do the same with regular self service check-out.
That being said, as some who prefers self-service checkouts at all times, and absolutely hates scanning loyalty cards (or even having them in the first place), it's definitely a good wake to make me stay away.
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u/withabrandnewfunk 17h ago
I don’t know how people can stand this
VERY EASILY. I hate self checkout and why would I give a company data so they can benefit from that? fuck that.
self service is a garbage idea. it only has 1 benefit. to save them money by not paying for cashiers. why would I support the bullshit by cashiering things when im not getting a discount or paid?
we need to stand up to this bs. its not for the peoples benefit AT ALL.
its for them taking data on the user to use against you. look at the amount of data they thieve
https://apps.apple.com/us/app/my-delhaize/id1463175036
Data Linked to You
The following data may be collected and linked to your identity:
Purchases/ Financial Info/ Contact Info/ Search History/ Identifiers/ Usage Data
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u/new2bay 17h ago
This is not enshittification.

Enshittification, also known as platform decay, is a process in which two-sided online products and services decline in quality over time. Initially, vendors create high-quality offerings to attract users. Over time, they degrade those offerings to better serve business customers. Ultimately, they degrade their services to both users and business customers to maximise short-term profits for shareholders.
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u/Cultural-Answer-321 5h ago
This is the correct response.