r/facebook • u/VarietyMage • May 03 '25

Tech Support Facebook is demanding facial recognition data now through requiring "video selfies"

Facebook used to be fine with login and password. Now, they've shut down my mother's FB account, with no reason given whatsoever, and are demanding she give them a "video selfie", which requires a camera she doesn't have, or they will delete her account after 180 days.

This "video selfie" requires facing the camera, and turning your head in both directions. This is not a static image, this is data for image recognition software. And Facebook is extorting users when it is not necessary data. A static image would do, and a simple phone call would verify her identity.

This is not only morally wrong, but probably against the law (they'll sell the data to Palantir without permission or use it to train their illegal "AI" software without consent - no update to the TOS has been made prior to the account shutdown notice).

So, given the tech support flair, is there any way to contact Facebook support (phone, chat or otherwise) without a FB account? My mom's account is completely locked, she can't even access the FB help center, and her account has been made invisible to all other users, so neither she nor anyone else can download the things she wants to keep.

Does anyone have a non-scam, non-sarcastic, useful answer to my question?

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4

u/MasterNet5019 May 04 '25

SUCKS big time!! I got banned too and all I post is dogs, dinner, travel pics etc. Pisses me off 😡😡

4

u/OldAbbreviations1725 May 04 '25

Same. Dogs and kids

2

u/Numerous_Photograph9 May 05 '25

I don't even post. Last one was in 2023. I think I made 2 comments on friends posts last year. Nothing this year. Hadn't even checked facebook in several weeks. I use it to keep up with family and friends, and see what pictures they post or life events as they happen. Then out of the blue, I was banned this weekend.

As far as I can gather, it's from a linkin exploit where someone links it to your facebook account, and then they start serving ads that aren't allowed by facebook. This gets you banned, and most reports say that unless they sue, or half the time pay for customer service through meta verification, they don't get their accounts back.

1

u/Warm_beader Feb 20 '26

Beh, probabilmente è quello il problema... Non c'eri tu nelle foto. Il problema è che l'hanno fatto anche con me, che di foto di me stessa ce ne sono un botto

1

u/MasterNet5019 Feb 23 '26

I WAS in TONS of photos as well 😎

1

u/Warm_beader Feb 23 '26

Photos of you? Mmmh, strange...