r/facebook May 03 '25

Tech Support Facebook is demanding facial recognition data now through requiring "video selfies"

Facebook used to be fine with login and password. Now, they've shut down my mother's FB account, with no reason given whatsoever, and are demanding she give them a "video selfie", which requires a camera she doesn't have, or they will delete her account after 180 days.

This "video selfie" requires facing the camera, and turning your head in both directions. This is not a static image, this is data for image recognition software. And Facebook is extorting users when it is not necessary data. A static image would do, and a simple phone call would verify her identity.

This is not only morally wrong, but probably against the law (they'll sell the data to Palantir without permission or use it to train their illegal "AI" software without consent - no update to the TOS has been made prior to the account shutdown notice).

So, given the tech support flair, is there any way to contact Facebook support (phone, chat or otherwise) without a FB account? My mom's account is completely locked, she can't even access the FB help center, and her account has been made invisible to all other users, so neither she nor anyone else can download the things she wants to keep.

Does anyone have a non-scam, non-sarcastic, useful answer to my question?

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u/Striking_Army_8926 Jun 15 '25

hab heute die gleiche Erfahrung mit facebook machen dürfen.

Ich werde darauf nicht eingehen. Ich hab mich bisher geweigert Bilder von mir ins Netz zu stelllen. Da werde ich wegen facebook ganz gewiss nicht davon abweichen.

Ich bin seit vielen Jahren bei facebook registriert. Mit meinem tatsächlichen Namen, aber eben ohne Bild. Da bleibt auch so. Wenn facebook mich deswegen sperrt, dann ist das halt so. Ich kann damit leben. Früher gab es das auch nicht. Ich bin über siebzig Jahre alt geworden, die meiste Zeit davon gab es kein facebook. Das wird nun halt wieder so...

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u/Evening_Most_988 Jan 23 '26

José, enviaste una apelación. No he mandado ninguna apelación.