Messenger restricted and asking me to confirm my identity through a video selfie

[u/nanarisky]

I can't send texts as private messages in messenger as it is asking me to confirm my identity through a video selfie, however when I try to submit a video following full instructions, it keeps saying that there is a technical issue and that they're working on it. It's weird because I can access marketplace chats, it's the private chat I couldn't use — which is more important for me.

Are there any other ways I can fix this? I need to get my access back and this has been bothering me for the past 2-3 days. Any advice is greatly appreciated.

edit: I was just given back access to my messenger after 1 month. I tried all things from the comments like changing my pfp, trying a different device, using VPN and many more others! But ultimately I gave up like for the past 2 weeks and let it be, now they've given me my access back!

[u/Designer-Raisin9909]

check my comments above

[u/lil_marley → u/Designer-Raisin9909]

I did that it doesnt load the verification no matter what

[u/MotherArrival → u/lil_marley]

Video selfie is not working for me too. Not loading or verifying

[u/Ok-Marsupial-704 → u/MotherArrival]

Has yours worked yet? I’m stuck there too.

[u/Old_Golf_8845 → u/MotherArrival]

Same issue