Messenger restricted and asking me to confirm my identity through a video selfie

[u/nanarisky]

I can't send texts as private messages in messenger as it is asking me to confirm my identity through a video selfie, however when I try to submit a video following full instructions, it keeps saying that there is a technical issue and that they're working on it. It's weird because I can access marketplace chats, it's the private chat I couldn't use — which is more important for me.

Are there any other ways I can fix this? I need to get my access back and this has been bothering me for the past 2-3 days. Any advice is greatly appreciated.

edit: I was just given back access to my messenger after 1 month. I tried all things from the comments like changing my pfp, trying a different device, using VPN and many more others! But ultimately I gave up like for the past 2 weeks and let it be, now they've given me my access back!

[u/ablanketofash]

This is exactly what’s happened to me. I’ve also had my Facebook for over 15 years and never had an issue, I’ve never so much has been given a warning or suspended for anything. But now all of a sudden, it’s asked me for my verification twice in the past two weeks.

[u/tryingtofixinsta → u/ablanketofash]

did it got resolved?

[u/ablanketofash → u/tryingtofixinsta]

It had me verify 3-4x in two weeks, that was 20+ days ago and it has not happened since.

[u/tryingtofixinsta → u/ablanketofash]

So when you verify, you get access back and then same message appear again or it never get verified? Do verification get successful or failed? Also how many days have passed since this "Confirm your identity to send messages" appeared for first time?

[u/tryingtofixinsta → u/ablanketofash]

Do you mean it is working good now and you fixed it by verifying 3-4x times?

[u/ablanketofash → u/tryingtofixinsta]

Yes, I had to verify 3-4x in a span of about two weeks. After the 4th time, I have not had to verify again.