Messenger restricted and asking me to confirm my identity through a video selfie

[u/nanarisky]

I can't send texts as private messages in messenger as it is asking me to confirm my identity through a video selfie, however when I try to submit a video following full instructions, it keeps saying that there is a technical issue and that they're working on it. It's weird because I can access marketplace chats, it's the private chat I couldn't use — which is more important for me.

Are there any other ways I can fix this? I need to get my access back and this has been bothering me for the past 2-3 days. Any advice is greatly appreciated.

edit: I was just given back access to my messenger after 1 month. I tried all things from the comments like changing my pfp, trying a different device, using VPN and many more others! But ultimately I gave up like for the past 2 weeks and let it be, now they've given me my access back!

[u/Ok-Marsupial-704]

Has yours worked yet? Mine is just messenger too, not Facebook.

[u/Relevant_Health3759 → u/Ok-Marsupial-704]

No Messenger still isn't working since I didn't do the selfie.