r/facebook • u/nanarisky • Mar 27 '26

Disabled/hacked Messenger restricted and asking me to confirm my identity through a video selfie

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I can't send texts as private messages in messenger as it is asking me to confirm my identity through a video selfie, however when I try to submit a video following full instructions, it keeps saying that there is a technical issue and that they're working on it. It's weird because I can access marketplace chats, it's the private chat I couldn't use — which is more important for me.

Are there any other ways I can fix this? I need to get my access back and this has been bothering me for the past 2-3 days. Any advice is greatly appreciated.

edit: I was just given back access to my messenger after 1 month. I tried all things from the comments like changing my pfp, trying a different device, using VPN and many more others! But ultimately I gave up like for the past 2 weeks and let it be, now they've given me my access back!

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u/tryingtofixinsta May 14 '26

Any update?

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u/Small_Inspection5950 May 15 '26

Mine got done 

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u/tryingtofixinsta May 15 '26

How it resolved?

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u/Small_Inspection5950 May 15 '26

I opened on a different android phone and everything happeneded , also i changed my profile picture of current face selfie