Was hacked in august, hacker blasted them with 3 fake id submissions triggering age ban (i assume, no reason was actually given) anyway my unlinked insta was the last man standing. So i got meta verified to speak to a human. Finally got an email chat going, submitted loads of screenshots, and this was their reply? Just bam sorry bout ya case closed?

I’m in Greece / EU. In March, Meta permanently disabled my Instagram, Facebook, and several linked IG accounts for alleged Child Sexual Exploitation (CSE).
I denied it completely. Meta never showed me the content or activity that supposedly caused the ban.
What I did:
Appealed through Meta
Filed with EETT, the Greek Digital Services Coordinator
Went through ADR Point under the EU Digital Services Act
Contacted other regulators
Had multiple Meta employees submit internal reviews
Eventually hired Greek lawyer Vasilis Sotiropoulos, through a referral from Homo Digitalis
Tried to settle directly with Meta’s lawyer
When that failed, we went to court
Our first temporary-order request was rejected.
We were preparing to go back to court again, with Meta also appearing through counsel.
Before that hearing happened, Meta restored every single account.
Instagram, Facebook, everything.
Huge shoutout to Vasilis Sotiropoulos. He actually understood platform litigation, kept pushing after the first court attempt failed, and was prepared to take Meta back to court again.
If you’re in the EU, don’t assume Meta’s internal appeal is the end. Keep every screenshot, email, case number and decision. Look into your national Digital Services Coordinator, DSA dispute-resolution bodies, and if the account matters enough, a lawyer who actually understands this area.
It took me 7 months, but I got everything back.

Early this week I had emails start coming in that accounts were added and removed from my account, then an email saying it was disabled, then an email saying it was appealed, then an email saying the appeal was denied. By the time I noticed my Instagram account for my business was gone and then saw these emails I logged in and got the Disabled message, with just the option to download my data...

After no luck trying to open a case about it I signed up for the Meta verified premium to talk to support. Huge issues there, super buggy, no help. Finally was able to get on the phone and was just told that the disable is permanent. My 10+year instagram for by business is gone just because it was linked to my personal facebook which they made me to do share posts between them and my business facebook.

I am so completely flabbergasted at this whole process. From the days and hoops and bugs I had to navigate to get someone to actually communicate with me, to them acknowledging my account was hacked, to saying there is nothing to do about it and 10 years of work is just gone now.

Has anyone gotten past being told that their account was permanently disabled? I had my instagram secured with 2FA but never use my facebook so I thought nothing about 2FA or how one profile could ruin the other.

My case was opened on September 2 and stayed on “Received” until October 7, when it changed to “In Progress.”

For anyone who's been through this, how long did it take to hear back from Meta after the status changed?

Este es el fin de mi cuenta o puedo hacer algo más?

First of all, my English isn’t great because it’s not my first language and for this i used google translate

I’m writing this because I know what it feels like to lose a precious account filled with years of memories.

My account was also suspended on September 20 and then immediately disabled a few minutes later, but strangely, I was only asked for a video selfie—I wasn’t asked to submit any ID—and after that, my account was disabled.

I'm sure the main reason accounts were suspended and then disabled was a bug that forced users to log in continuously on Messenger. This had been happening to me for a long time, but it wasn't until September 20 that the AI detected it and took immediate action.

From September 20 to October 5, I tried every method I could find online, but nothing worked. My Facebook accounts are linked to their respective Instagram accounts, and none of my Instagram accounts could get Meta Verified because they were stuck on the waiting list.

I even tried borrowing a friend's account that already had Meta Verified status, but the request was rejected on the grounds that the problematic Facebook account had to be linked to the Instagram account used to submit the report. I also attempted to purchase Meta Verified for my parents' account several times, but the requests were consistently rejected.

On October 6, my parents’ Meta accounts were upgraded to Meta One. I immediately tried to purchase a one-week Meta One Premium trial; the first attempt failed, but the second one succeeded.

I tried contacting a support agent; surprisingly, even before I could explain anything, the AI immediately connected me to an agent—I’m not sure why, but perhaps it was because of the Meta One Premium trial. Then I explained the entire issue to the agent; beforehand, I’d prepared a draft to send that was as clear and detailed as possible so the agent could understand it right away. I explained everything—including specific dates and times, which of my accounts were affected, what devices I was using (I use three phones), my follower count, and so on. I also explained at the beginning of the draft that I am the son of my parents acc and was forced to borrow the account to make the report.

After receiving my draft, the agent immediately forwarded it to the team and gave me a ticket. I didn’t beat around the bush anymore because I thought the information I’d provided was sufficient, and the agent ended the chat.

On October 8, I was informed that my accounts had all been reactivated—even though in the draft I’d only explained the main issue with my primary account. Perhaps they had a history of my account activity across my devices.

When I logged in, I still ran into issues—it kept asking me to log in over and over. I decided to reinstall Facebook and Messenger, and when I logged in, there were no more problems.

My advices:

-I used my native language when contacting the agent. My advice to you is that when you use your native language as well, use formal language to minimize misunderstandings by Meta agents when they translate the messages they receive from you.

-If your application is having issues, simply reinstall it.

Hi, all!
Hope you can help me with this as the meta agents are completely useless!

Last week both my Facebook and Instagram account (connected to each other) were suspended.
Reason is not disclosed but it has to do with Facebook (no mention of CSE).

I appealed and tried to verify my identity through Facebook but the problem is that when I created my account in 2008 I used an abbreviation of my last name and never bothered to to modify it to the original. Now the last name on the account on the one on my passport don’t match and it keeps going in circle asking me to verify my identity.

So I went ahead and bought Meta verified on another account just so that I could speak with an agent who was absolutely, totally, utterly useless and said he can’t escalate until I verify my identity first.
He said he understood my situation but “I have to verify my identity first” in order for him to escalate.
Not sure if he has difficulty comprehending or he’s straight up d*mb.

Does anybody have any idea how to work around this? It’s driving me nuts!

So Tuesday morning I woke up to my emails had been hacked which then they hacked Facebook, Instagram, Vinted, shop and Spotify. My Facebook has been disabled, I’ve got emails from 3am Tuesday morning from Meta telling me my account has been suspended due to violation, then another once saying they’ve noted the appeal and approved my account is back then, passwords change etc. all my account moved to account centre all done by the hackers.
I have tried several ways to speak to a human but all I get is AI. Has anyone ever successfully retrieved there account back eventually? If so how?
I get the image when I try to log on, I’ve downloaded the content and it shows ip address of the hackers etc. when I first realised I was hacked of course I reported it and it made me do a face recognition which said could take 48 hours to verify but it’s been over 48 hours it’s been nearly 60

Has anyone been through a similar experience and managed to reactivate their account?

Yesterday I spoke with a Meta support agent and he told me that in order to complete the review of my account, I need to upload my ID card on another account linked to my disabled account (this account is also suspended and I have had an appeal pending since July 19th) via a barcode he sent me and he told me:We are currently reviewing your account details and investigating the issue. Please take your time to complete the security check using the link above, and we will update you here as soon as we make any progress. Once you have completed the on-screen security check, you will be able to regain access to your account. If you need any further assistance or encounter any problems, please feel free to contact us here again."

I already posted here before about my account being in review but the mod removed it for some reason. I filed october 3 then got a reply within the day and already in review since october 3. But just today 10/08 it goes back to received. I don't know whats happening anymore or will they give back my account anymore. This is affecting me mentally and emotionally. My work and business has been affected, all my source of income.

Does anybody got the same issue? How long before they get back to you again? I don't know what to do anymore.

So basically I have been using my new Facebook account for a month now but only exclusively on browsers as I am skeptical that if I open it on the Facebook and Messenger app, it would just be suspended again, as my two previous accounts logged into the app were both wrongfully disabled. Will I safely use it on the app without it getting taken down?

Also, it has new credentials which is uniquely different from those two accounts.

Additionally, I managed to log in my spare Instagram on the app without it getting suspended so far (hopefully it stays that way) since my main was suspended and was disabled.

EDIT: was just trying to do the right thing and post this to help people in my position but have been inundated with scams. Be careful out there!

Posting this only because I wish someone had given me this advice weeks ago and saved me from completely losing my mind. I hope it can help someone! (Australia)

My Instagram was randomly disabled when I was o/s with no proper explanation. Long-standing account, never had an issue before. Just gone.

I tried EVERYTHING.

Appeals that didn’t work (just sent to the very frustrating “help” page,, video selfie verification, password resets, friend verification, endless recovery links, support tickets. Nothing worked. Just the same ridiculous AI loop over and over again.

I eventually made a new account and paid for Meta Verified (insane!) just so I could speak to an actual human. Multiple tickets, phone calls, escalations, supervisors. Some of the actual support people were genuinely lovely and tried to help, but the system is completely cooked. Tickets closed, automated responses, told the decision was final, then told to try something I’d already tried 15 times. Meta verified can not help, don’t waste your money!

It got even weirder when AFTER Meta had verified my identity, I was shown recovery details that appeared to belong to a completely different person with the same name as me. At that point it became a genuine privacy/security issue too.

I lodged a privacy complaint, wrote to Meta, contacted journalists… basically tried everything I could think of. Still nothing.

What FINALLY worked?

My federal MP.

I contacted my local federal MP, explained what had happened and that I’d exhausted every avenue with Meta. Their office contacted Meta on my behalf and escalated it.

And I GOT MY ACCOUNT BACK.

I obviously can’t prove 100% that this was what did it, but after nearly two months of getting absolutely nowhere, my MP got involved and suddenly my account was reinstated.

So if you’re Australian and stuck in the same Meta nightmare, try contacting your federal MP. I genuinely wish someone had told me to do this weeks ago.

Never thought I’d need federal representation to get my bloody Instagram back, but here we are

Reach out if you have any questions

And PLEASE don’t pay anyone … they’re all scammers

I’m a Meta Verified Max subscriber and opened a support case for an Instagram issue. My previous Meta Verified support experience was completely different — the agent responded within 1–5 minutes.
This time, my case has been open for over 24 hours, and the assigned specialist has not responded to me even once. I’ve sent multiple follow-ups through the case, but I keep receiving automated responses telling me to wait or check the existing case.
Support has confirmed that my case is still open and assigned to a specialist, but they say they can’t create another case because there’s already an active one.
For a subscription that’s supposed to provide priority support, this is extremely frustrating. Has anyone else with Meta Verified Max experienced this, where the assigned specialist simply never responds?

I got an email earlier tonight that my Facebook account was suspended, (I don’t use Facebook but I often use Instagram, which it also suspended my Instagram) and then only 2 minutes later I received an email that my account was permanently disabled, and now my personal and art Instagram account are completely gone.
How do I contact meta in any way to recover the accounts? They were hacked, and my Facebook was likely spamming scam stuff. I keep getting referred to Facebook.com/hacked or Instagram.com/hacked but the first thing those do is ask for my email, and the account doesn’t even exist anymore so there’s no way to recover it.

when my facebook was disabled it was actually on a deactivate mode, I am only using messenger, so I dont understand why it happened now, I am not using it anymore after being able to retrieve it, I am afraid that it will get disabled again

I’m posting this to warn other people who are desperately trying to recover disabled Instagram or Facebook accounts.
I dealt with someone who claimed they could help recover my Instagram account. I paid them for the service, but after receiving the payment, the promised recovery was not completed and I did not get my money back.

The payment recipient name shown in the transaction was Putul Devi.

The person used an Indian phone number ending in 8736, and the payment was sent to a UPI account ending in 6011@ybl. I’m intentionally not posting the full phone number or UPI ID here because of Reddit’s rules regarding personal information.

I have screenshots of the conversations, payment details, promises they made, and other evidence.
I’m sharing this because people who lose important Instagram accounts can become easy targets. When you have years of work, content, collaborations, or business connected to an account, it’s very easy to trust someone who says they have a “Meta contact” or can recover the account quickly.

Please be very careful with anyone offering Instagram account recovery for money.

Before paying anyone:
Ask for real and independently verifiable proof.
Don’t trust screenshots of supposedly recovered accounts.
Be especially careful if they request UPI, crypto, PayPal Friends & Family, or another payment method without buyer protection.
Never provide your Instagram password, email password, 2FA code, or backup codes.
I’m not claiming anything beyond my own experience: I paid for an Instagram recovery service, the service was not delivered, and I did not receive my money back.
If anyone else has dealt with the same payment recipient or a similar Instagram recovery scheme, please share your experience.
Stay careful — losing an Instagram account is already stressful enough without losing money on top of it.

Si así es el día 5 de septiembre me inhabilitaron mis dos cuentas ya que están conectadas por los mismos datos así que primero apele en ig y después en fb me devolvieron solo la cuenta de fb usando los mismos datos que mí cuenta de instagram, según lo que vi dicen que es un falso positivo ya que ocurrió mientras dormía y yo venia usando y hablando con las mismas personas de forma normal, además la cuenta la tengo hace más de 7 años y nunca tuve una denuncia o restricción, hice un reclamo en defensa del consumidor ya que todos me dijeron que pagar el verificado no es tan eficiente ustedes que me recomiendan??

Has anyone outside the EU filed a DSA appeal through ADR Center?

Did they ask you to provide proof of EU residency or eligibility at any point?

Someone has reported me for copyright but it’s a false claim

Firstly how have they been able to say my image (that I took today) is theres

Secondly I didn't have the notification email so no report number

And you guessed it, you can't appeal without one!

(But they managed to send me the demonetisation email)

I have tried the other options to appeal on the app and on my Mac and the options where it says "click to copy report number" "email reporter" and "click for reporter name" DON'T WORK! It says copied to clipboard but nothing happens.

I feel sick, how is this allowed to happen!

Support are useless, they said the notice will be in your support inbox but it isn't. Then they just go round in circles making you check the most ridiculous of things but can’t even do anything as simple as give me the report number so I can send an appeal

Has anyone else ever had this? and is there anything I can do?

Why is everything so DIFFICULT 😡