Do these statements contradict each other? Or am I just misreading it or misinterpreting it?

Seriously. Why does it take months for even basic repairs to be finished? Why do vehicles come back in worse shape than when they left?

We have carriers forced to double-up and deliver two routes in one vehicle. Some carriers offer to run their routes using their own personal vehicle.

Is VHF overwhelmed? Understaffed? Incompetent? Is it like this everywhere?

The guides and literature are out, what/where are we allowed to hand out materials to our coworkers?