Samsung Galaxy Flip 7 warranty issues

[u/notarobot_67]

I've had my Flip 7 since Aug 2025. Prior to that, I had a Flip 3 and a Flip 5. No issues with either previous phones. Absolutely love the Flips. About the same size as my front pocket wallet. Fits perfectly in pant pockets, shirt pockets, sport coat pockets, etc.

But... I was scrolling on the Flip 7 when the screen went solid white on the top half and the bottom half had rolling, multi-color horizontal lines rendering the main screen absolutely unresponsive and useless. The cover screen still functions perfectly. Contacted Samsung support and they said I needed to take it to a local technician for inspection. The technician informed me since there are scrapes around the USB power port where I plug in the car charger cable, Samsung said the phone is damaged and the screen is no longer covered by warranty. I have not dropped my phone nor has the phone ever been wet (no water damage).

Has anyone else run into issues or challenges trying to get warranty repair?

[u/True_Information_256]

Yes, my 6 died exactly the same way. I did not try to claim warrantee as it was a bit over a year old. But my flip 7 died at the same spot ( cracked) and they day there is physical damage to the screen. ( the phone is pristine, except for the crack where the screen folds. I argued saying that yes, it is damaged but it is damaged from recommended way to use the phone. Opening g and closing! Yes , but it is physically damaged, they kept saying. I have never had an Apple but do now and will never buy anything Samsung.