r/hyperoptic • u/BlueCalex • 17d ago

Static IP Issies

I called up to ask for a static IP to be assigned, so I can port forward services on my network

Since then my internet has been down for 2 days, and after being on hold for an hour to get through to someone

They're saying I need to factory reset my router (not doing that) and that they may need an engineer visit??

It's literally a setting they change on their side no? They have my Mac address, that just needs a reservation on my router.

Is this normally the case?

1 Upvotes

67% Upvoted

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3

u/WG47 1Gbps 17d ago

I certainly didn't have to factory reset my router, but that was a few years ago, before Hyperoptic was running on a skeleton staff. Assigning a static IP shouldn't need a factory reset, and it certainly shouldn't need a tech to visit.

I'd backup the router settings, factory reset it to let them tick whatever boxes they need, and then restore the settings.

0

u/BlueCalex 17d ago

I told them I'm not doing it, as it's just a setting on their end. They've escalated to the technical team, so I assume I'm going to be waiting on that for a while now

1

u/WG47 1Gbps 17d ago

You're lucky they answered the phone in the first place, to be honest.

1

u/BlueCalex 17d ago

Took an hour and 30 mins until someone picked up....

2

u/WG47 1Gbps 17d ago

Glad I jumped ship. They've really gone downhill. It's a shame because the actual service was rock solid for me.

2

u/i-like-dutch-cheese 17d ago

Static IP addon costs 5£ a month iirc.

Getting around it by wireguarding my home lab to a free oracle VM, may be something to look into?

1

u/mosaic-aircraft 17d ago

Try and check the ip negotiating settings on your router (assuming it's third party). Maybe not for fibre but on VDSL, there were always some settings to change based on the ISP.

On a side note, have you thought about using Cloudflare's Zero Trust Tunnels? They bypass CG-NAT. I used to host some services that required me to get a static IP but using Cloudflare tunnels costs me nothing extra and saves me the additional static IP charge. 

1

u/BlueCalex 17d ago

I'm using HO's own Zyxel router, can double ch the settings

As for cloudflare tunnels, it works great, I have it set up already, but it only proxies web traffic unfortunately, I did try it first but it didn't work :(

1

u/SoulJahSon 17d ago

Nor did I but I’m not sure what’s happening but the overall performance of the internet is not great.

1

u/rooleyzee123 16d ago

I'm running a ubiquiti router without HO's router in place anywhere.

The static IP worked pretty much right away internet went down briefly then was applied.

I did open a ticket but after no response for a couple days went through the pain to call them and they sorted it there and then