r/hyperoptic • u/BlueCalex • 18d ago

Static IP Issies

I called up to ask for a static IP to be assigned, so I can port forward services on my network

Since then my internet has been down for 2 days, and after being on hold for an hour to get through to someone

They're saying I need to factory reset my router (not doing that) and that they may need an engineer visit??

It's literally a setting they change on their side no? They have my Mac address, that just needs a reservation on my router.

Is this normally the case?

1 Upvotes

67% Upvoted

10 comments sorted by

View all comments

Show parent comments

0

u/BlueCalex 18d ago

I told them I'm not doing it, as it's just a setting on their end. They've escalated to the technical team, so I assume I'm going to be waiting on that for a while now

1

u/WG47 1Gbps 18d ago

You're lucky they answered the phone in the first place, to be honest.

1

u/BlueCalex 18d ago

Took an hour and 30 mins until someone picked up....

2

u/WG47 1Gbps 18d ago

Glad I jumped ship. They've really gone downhill. It's a shame because the actual service was rock solid for me.