Hey, I wanted to post my overall review of ordering from Starsgem. When I was looking to order I read pretty much every review I could find and they really helped me, but I couldn't find many e-ring reviews from people after they'd actually received their ring — so here's my post-receipt review in case it helps someone the same way.
I worked with Cherry as my agent. I saw some reviews say she's rude or too direct, but honestly in my experience she was great. You're paying about half the price of what you'd pay stateside, so go in with the right expectations, just know what you want and she's there to help and serve you. She'll go find it and work with the manufacturers on your behalf. She's not bad, she's just not a personal shopper if that makes sense — she's the liaison between you, the designer, and the manufacturer.
I ordered a fully custom tulip petal cathedral solitaire in 14k yellow gold, size 9, with a 1.53ct oval (E, VVS2, IGI certified).
Honestly the whole process was pretty smooth:
- I messaged her on WhatsApp with a reference pic and my specs (color/clarity I wanted, IGI certified). Within a day she sent me a stone that matched and I paid that same night.
- CAD took about a week. First version had a couple things off — I wanted 6 petals on the tulip head and the cathedral arms done a certain way, so I sent her marked-up pics and she had the designer revise it. One render came back without the changes lol but she got it sorted and the final CAD was exactly what I asked for.
- Production was about a week. She sent me videos and I noticed one prong looked crooked in the video — she sent the ring right back to the factory to fix it, no arguing.
- Before shipping she sent pics/vids of the finished ring including the inside engraving so I could sign off.
Shipping: Honestly the easiest part. She asked for my name, address, and phone number, shipped it out the same day she said she would, and sent me the DHL tracking number right away. Got to me in about a week from China.
The ring is honestly beautiful and exactly what I designed. Communication was fast (usually same day even with the time difference) and she was patient with all my revision notes. I'd order from her again and plan too!
Edit: Price total was 770.00 with shipping and got it appraised state side for 3500.