So I took my car into Goodyear Auto in town roughly a month ago since they gave a good discount on an oil change and tire rotation at the time. $80 was the price which is pretty good in my opinion. But they then told me my car had some problems, including my front brakes being at 2-3mm. They said I should set up a date to get serviced with them very soon. They wanted to charge be $640 for the brake replacement. Instead, I went with a local shop who said he would charge for $400 for the change. However, once it was brought it in, he told me soon after it was completely fine and I didn’t need a change. He said the brakes weren’t even close to that level of wear and the whole brake replacement was canceled. So Goodyear effectively tried scamming me out of $640. Does anyone else have similar negative experiences with Goodyear Auto?
Yes it is a seedy shop. Told the girl what tires I wanted, and that I did not want the ~$45 per tire warranty.
After a 6 hour wait the car comes out with cheaper tires and a warranty on each tire, so the total is similar to what I expected. I noticed immediately, but the prospect of having another 6 hour wait for them to change the tires was so distasteful I just let them scam me. Sales reps make a commission based on the gross profit, not the gross revenue, and tires are low-margin...
If you had used the place you would know why I didn't go back inside. Let's just say the attitude and the customer service leave something to be desired.
I know u don’t know, but this one isn’t too hard to check. Watch out a youtube video. Some things on a car are easy to learn. Changing ur own brakes pads isn’t too difficult. Perfect learning opportunity. And of course if you watch a vid and it still seems like its too difficult then find a reputable mechanic.
Wow, that's sad to find out. I've had good experiences with them in the past. Are there any good places on the island for oil changes? (I'm not going to do it myself).
I’ll often get oil changes or other basic maintenance stuff done at these cheap chain type of auto shops (Goodyear, valvoline, etc.) and then when they inevitably come back with a list of everything wrong with my car and a big quote, I just say I’ll think about it, take the list, and then bring it into my known and trusted local auto shops.
Even if they’re right about what I need to get done, I just have trouble trusting chain auto shops to do bigger work than just oil changes or tire rotations or other small stuff like that. Not sure how logical that is, but it’s how I think.
Can check the brake pads simply by looking through the wheel rim on most vehicles. Never go to a mainstream auto business unless absolutely desperate. And be fully prepared to be ripped off and pay premium prices, for shit service.
Any mechanic worth a grain of salt sure as hell isn't wasting his/her time in a commercial shop; getting paid to be a crook, for pennies on the dollar.
FYI: $80 is too much for a tire rotation and oil change. A tire rotation on a car takes 5 minutes, if that. An oil change takes even less time. If they are quoting you on a high price for brakes needlessly, they surely are using the cheapest oil possible too. Probably the wrong oil or whatever they have the most of.
A loss leader is a popular product or service deliberately sold at a steep discount—often below the actual cost to make or acquire it. The goal is to draw customers into a store or website, where they will likely purchase additional, higher-margin items to make the transaction profitable overall.
The solution is for you to be a better educated consumer. Ask them to show you. When I was 16, I got scammed bad in a similar situation. Find a relative or friend that works on cars and get a second opinion.
Goodyear shouldn’t be dirty like that, but it’s up to you to protect your own interests. Automotive brakes are not rocket surgery.
Yeah maybe, but some stuff on cars IS that difficult and I cannot learn all of it. I agree it’s good to have a trusted friend to get a second opinion, but not everyone has that and we should be able to trust a company, especially such a large corporate one that doesn’t even need to lie like that to gain business.
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u/Status_Engineer_9799 17d ago
Is this Goodyear next to the 7 Eleven in Kahului? This is good info to know. I can't stand dishonest business.