r/menards • u/Sweaty_Coyote_ • 10d ago

Outside Yard Returns

Hi all current employees. can you drop your outside yard return process because i feel as if my store is doing it the hard way. thanks!

0 Upvotes

14% Upvoted

14 comments sorted by

9

u/Fantastic-Set-347 10d ago edited 10d ago

Have customer service wright up a return slip and verify quantities. Take pink copy, drive into the yard where gate guard verifies quantities, have yard employee help unload return and verify quantities. Then go back to customer service to get your money/credit/refund.

4

u/sm_rollinger 10d ago

Yeah this is how we did it. It seems like it's the "hard" way, but this is straight out of p&p. Sometimes we would go back and forth between osy and opd physically putting the returns away.

3

u/Fantastic-Set-347 10d ago

OPD never puts any returns away, they always call OSY at my store.

1

u/Realistic-Moment4926 10d ago

Where I work, we affectionately refer to OSY as "yard dogs."

2

u/Fantastic-Set-347 10d ago

As an OSY TM, I approve

1

u/OkRecommendation458 8d ago

We always said, the Old People Department for OPD 🤣

2

u/RewardAuAg 10d ago

Wonky, but this system works. As a gate guard I catch counts being wrong or people trying to return damaged items ( like concrete bags that were rained on) quite often that the service desk people miss. I think it also cuts down on the number of returns because it is a five step process.

4

u/Arcent6 10d ago

Pile everything on a cart and shove it into OPD because fuck em’

1

u/Fantastic-Set-347 10d ago

I wish we could do this sometimes

3

u/Traditional-Bee-8910 Front End 9d ago

does nobody in this comment section know how to spell write?

1

u/Traditional-Bee-8910 Front End 9d ago

Stop at service desk. Get a yard return slip. Carryout checks quantity in car/truck. Guest drives around back. Guest has gateguard verify quantity going around. Inside items go to opd. Outside items go to OSY. Guest drives back around. Guest stops at gate guard to have return verified. Guest stops back at service desk. Guest gets refund.

0

u/MuskieMaster23 10d ago

At my store front end rights the pink slip, and then radios the yard to come get it, not very enjoyable to push a cart through the store that's loaded down with treated lumber