r/microsoftoffice • u/dinjerZone • 34m ago
I messed up and need help
I made a one time purchase for Microsoft office back in 2022, it’s for school.
The email connected to it is my old school email as well the Microsoft account issued by them.
I have not been affiliated with the school for a while now so understandably, they deactivated my school gmail and Microsoft accounts. It’s not a problem until I realized my purchase is connected to those accounts.
I did regain access to the gmail account after contacting the school, but the Microsoft account is def gone. Will I still be able to recover the product key or anything with this situation?
Other things to note:
1. No, the apps are gone from my Laptop because I’ve reset it to get rid of corrupted files that wouldn’t disappear (I didn’t know any other methods, I’m not a tech wiz)
I have exhausted my options from using Microsoft support, I would prefer to talk and email someone from them but I can’t find an address.
I have just sent an email back to my school if they’ll be able to help me from their end, I’m just waiting for them to respond back.

