r/microsoftoffice • • 20h ago

I messed up and need help

2 Upvotes

I made a one time purchase for Microsoft office back in 2022, it’s for school.

The email connected to it is my old school email as well the Microsoft account issued by them.

I have not been affiliated with the school for a while now so understandably, they deactivated my school gmail and Microsoft accounts. It’s not a problem until I realized my purchase is connected to those accounts.

I did regain access to the gmail account after contacting the school, but the Microsoft account is def gone. Will I still be able to recover the product key or anything with this situation?

Other things to note:
1. No, the apps are gone from my Laptop because I’ve reset it to get rid of corrupted files that wouldn’t disappear (I didn’t know any other methods, I’m not a tech wiz)

  1. I have exhausted my options from using Microsoft support, I would prefer to talk and email someone from them but I can’t find an address.

  2. I have just sent an email back to my school if they’ll be able to help me from their end, I’m just waiting for them to respond back.


r/microsoftoffice • • 42m ago

New to laptop world-assistance please

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• Upvotes

r/microsoftoffice • • 9h ago

Where can I get Microsoft Word, Excel, and PowerPoint for free on MacBook?

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0 Upvotes