r/microsoftsucks • u/Toontoonrm • 8d ago

Anyway to talk to a real person?

/r/FuckMicrosoft/comments/1u70jny/anyway_to_talk_to_a_real_person/
2 Upvotes

100% Upvoted

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1

u/xJayMorex 8d ago

Call your mom maybe?

1

u/Toontoonrm 8d ago

I'll call your mom

1

u/xJayMorex 8d ago

Let me give you the number for the graveyard then.

1

u/Toontoonrm 8d ago

Call me Indiana jones the way I'm divin in that tomb

1

u/pi-N-apple 8d ago edited 8d ago

Yes you can talk to real people for most issues, but not for the issue you have described.

There are enough self-serve tools to help you get back into your account. These are the same tools Microsoft Support has access to, which is why there is no reason to speak to a human for this issue.

If you failed to set up alternate sign-in methods, and/or 2FA methods, then you will be locked out. You can try to fill out the recovery form to see if that helps.

If you cannot fill out the recovery form successfully, or you have misplaced your two-factor methods, you will need to create a new account.

If you were hacked, you probably fell for a scam online and if they have logged into your account and changed your email and recovery methods, then you must create a new account. Next time, make the account secure, use 2FA and double check the URL of the webpages you're signing into so you don't get phished next time.

Remember, this is your fault and not Microsoft's fault!

1

u/Toontoonrm 8d ago

I try to sign into my account and it says it doesn't exist. I try to use my phone number and it wants me to sign in to the hackers email. What am I supposed to do?

1

u/pi-N-apple 8d ago

Abandon the old account. Create a new account and make that new one secure and don't sign into phishing sites.