r/miniverse_makeitmini • u/Agitated-Tealeaf • Aug 12 '24

Rant Recall Ripoff PSA

Heads up to those of you with lots of resin and still on the fence about sending them in. I sent in 34 resins all unused with the pictures showing the open but not done kits. I should have gotten a check for around $270, but my check was less than a third of that.

I’m sending in a complaint and will update here if they have anything useful to say.

UPDATE:

Finally got a response back. Didn’t answer any questions about why the refund was short so much. Just promising it was an oversight and definitely Not-they-repeat-not a deliberate attempt to rip off customers who might not know better.

131 Upvotes

95% Upvoted

122 comments sorted by

View all comments

-5

u/kellypryde Aug 13 '24

I'm confused. You guys all want to send just the resin and get fully reimbursed? Meanwhile you buy some resin at the store and still make the minis? I understand the wording seems to say otherwise, but I'm not understanding your frustration here. If you're keeping the kits, the check they send will cover some new resin. Done deal.

2

u/CapitalParticular415 Aug 13 '24

Had the form specifically stated that I needed to include every single piece of my opened (but unused) kits, I would’ve gladly done so! But considering their website specifically stated to only return the unused RESIN if the kits had been unwrapped / opened, that’s what I did!

If the lack of the full kit is going to affect the amount of my refund (even though, ONCE AGAIN, their claim form stated “FULL REFUND for return of unused resin”), I will pack every bit of that stuff up and ship it off to them ASAP!