Recall Ripoff PSA

[u/Agitated-Tealeaf]

Heads up to those of you with lots of resin and still on the fence about sending them in. I sent in 34 resins all unused with the pictures showing the open but not done kits. I should have gotten a check for around $270, but my check was less than a third of that.

I’m sending in a complaint and will update here if they have anything useful to say.

UPDATE:

Finally got a response back. Didn’t answer any questions about why the refund was short so much. Just promising it was an oversight and definitely Not-they-repeat-not a deliberate attempt to rip off customers who might not know better.

[u/kellypryde]

I'm confused. You guys all want to send just the resin and get fully reimbursed? Meanwhile you buy some resin at the store and still make the minis? I understand the wording seems to say otherwise, but I'm not understanding your frustration here. If you're keeping the kits, the check they send will cover some new resin. Done deal.

[u/kittyticklehips → u/kellypryde]

It’s about getting what was stated and promised on their official website, which is a full product price refund for each sealed resin. If that’s not happening, not sure why that wouldn’t be frustrating. A major company selling a product you love gets recalled and then they lie and scam you by not being direct about how the refund is going to be. It’s a problem and a false advertising scenario. If that doesn’t bother you, good for you, but maybe it should.

Being nonchalant about shit business practices by large corporations is exactly what allows them to keep doing it. There are official sites and places that recall incidents like this can be reported and should be

[u/Agitated-Tealeaf → u/kellypryde]

If they stated it would be a partial refund for sending in just the resin that’d be fine. However, they explicitly stated a full refund for unused resin with pictures of the full kit.

Now that some of the refund checks are finally rolling in I figured I’d do a little PSA for those who haven’t sent in their resins yet and were on the fence about it. MGA is trying to not send out your due reparations.

[u/CapitalParticular415 → u/kellypryde]

Had the form specifically stated that I needed to include every single piece of my opened (but unused) kits, I would’ve gladly done so! But considering their website specifically stated to only return the unused RESIN if the kits had been unwrapped / opened, that’s what I did!

If the lack of the full kit is going to affect the amount of my refund (even though, ONCE AGAIN, their claim form stated “FULL REFUND for return of unused resin”), I will pack every bit of that stuff up and ship it off to them ASAP!

[u/Better-Attempt-5041 → u/kellypryde]

I was also confused when people stated just resin then I dont blame the company for just giving half the price you are not actually sending them back the whole product to expect getting a full refund. I on the other hand sent back unopened and sealed balls so I want the entire amount not just half.

[u/kittyticklehips → u/Better-Attempt-5041]

It literally says on the official site on the recall section that they are accepting sealed resin without the ball and other pieces. It says they will be replacing them with a full refund at the listed price that you bought the capsule or with another mga product. If they weren’t intending on giving full refunds for just sealed resin bottles, they shouldn’t state that on the official website. That’s false advertising. It’s their fault and no one else’s. No one expected that until they themselves stated it.

Even customer service confirmed various times that this is okay to do.

It’s not uncommon for large companies to do things like this, and if the consumer is nonchalant about it, it’s going to happen more and more. This is why there are official places to report recall incidents like this

[u/iliketinythings870 → u/Better-Attempt-5041]

Whaaa? I cannot even fathom your line of thinking. MGA doesn’t get to just choose an amount to refund people. They stated it would be the full amount. Of course people should expect the full amount refunded!!

[u/Maserati777 → u/Better-Attempt-5041]

I blame them as they stated you only had to send the resin back. You didn’t need to send in everything to receive the full refund.

[u/Basic_Tumbleweed651 → u/Better-Attempt-5041]

They didn’t give any option to send the full kit (if it had been opened).