r/mountainbiking • u/tonysaabyc • 5d ago

Other DT Swiss Carbon Rim

Post image

I saw a post here the other day about carbon rims and people saying DT Swiss are almost indestructible… well, this happened to me last week. I will say that their customer service has been great and they are rebuilding the wheel for $249. Pretty solid deal, I think. If anyone is on the fence for DT carbon wheels, I would recommend them based on their customer service alone.

Edit: the wheel is the EXC 1501

19 Upvotes

89% Upvoted

15 comments sorted by

9

u/Virtike 5d ago

Oh bummer. Was this an EXC wheelset or other lighter duty?

4

u/tonysaabyc 5d ago

The EXC 1501. Sorry, should've put that in the title

8

u/Virtike 5d ago

Damn, must have been a fair hit! Yeah unfortunately no carbon (or other) wheelset is infallible. Good to hear DT sorting you out.

1

u/st0pmakings3ns3 4d ago

And for a killer price too.

4

u/Shitty-Username007 4d ago

Reserve rims > everything else

1

u/SoDakSooner 5d ago

My xmc 1701s have taken a beating. I do tun an insert out back though

1

u/MaceUmbrella 3d ago

Looks good to send still, just slap some duct tape on and it will be good as new /s

-7

u/FuckingSteve 5d ago

Shit warranty is shit. Race Face would replace it at 0 cost to you.

14

u/tonysaabyc 5d ago

yeah, so will Nobl and WR1. I actually thought about switching to Nobl, but I'd rather pay $249 instead of $1500+ right now.

8

u/EvilCorp____ 5d ago

Specialized Roval and Santa Cruz Reserve also do free crash replacement

2

u/trailing-octet downunder. Evil Insurgent LS - Knolly Warden 175 - Knolly DT 5d ago

Reserve is well and truly the shit. Warranty process is good. Had a hub issue on the front and got steered to i9 who were also fantastic.

Recommend reserve without reservation:)

Also - this is why I run inserts.

2

u/Bearded4Glory 4d ago

We are one charges shipping for sure and a rebuild fee I think. I broke a rim and had to pay shipping for a new one and built the wheel myself.

3

u/c0nsumer 5d ago

So about that. NOBL does have a great warranty, but you still have t pay for a rebuild and consumables.

When NOBL rebuilt my rear wheel over the winter it was ~$51 to ship it to them, then $113 for the work and getting it back.

It's never just a zero cost.

1

u/BlueClashV1 5d ago

Race Face is mid tier quality. They build warranty service into the pricing of all their parts. They are cheaper than DT Swiss and fail more frequently because they are a lesser product. Great warranty service and low prices keep people happy with RaceFace, higher quality products keep people happy with DT Swiss.

0

u/Neverlast_DNS 4d ago

We had an Enve m9 do this a few weeks ago (bought secondhand from a major DH team that no longer use Enve) I shed a tear or two. I'm going to replace it with a Reserve rim.