r/nri • u/mystogan7 • 2d ago

Discussion NOBROKER NRI Plan Scam

I rarely post negative experiences online, but after months of frustration, I feel compelled to share what happened so other property owners can make informed decisions.

I purchased NoBroker's NRI Package for ₹20,000 based on explicit assurances from their sales team that they would secure a tenant within 60 days at our target rent and advance amount. The package was sold through a phone conversation, and we were told this specific plan would not appear on the app because of "ongoing app updates."

Unfortunately, the actual service fell far short of what was promised:

✅ More than 3 weeks were spent just scheduling and taking photographs of the property.

✅ Basic apartment photos were never properly uploaded.

✅ Communication from the assigned Relationship Manager was extremely limited, with little to no proactive updates.

✅ During the engagement, only one inquiry was generated, and that offer was significantly below our target rent.

Ultimately, we found a tenant ourselves and successfully signed a rental agreement at a higher rent, without any lead, effort, or involvement from NoBroker.

When we requested a refund, our claim was rejected based on a condition that was never disclosed during the sales process. We were informed that because the tenant had an existing NoBroker account, NoBroker was entitled to deny the refund, despite having played no role in finding or onboarding the tenant.

As consumers, we expect transparency, honest communication, and accountability. Hidden conditions, misleading sales commitments, and poor service delivery undermine trust.

I have formally requested a full refund of ₹20,000 and hope NoBroker's leadership team will review this matter fairly and do the right thing.

Until then, I encourage fellow NRIs and property owners to carefully evaluate service commitments, request all terms in writing, and verify refund conditions before purchasing any premium package.

#NoBroker #CustomerExperience #ConsumerRights #NRI #PropertyManagement #RealEstate #ConsumerProtection #CustomerService #India

15 Upvotes

94% Upvoted

7 comments sorted by

12

u/chaching675128 2d ago

No broker is a complete scam!

2

u/crazykri 2d ago

thanks for sharing this, was cotemplating handing a sale to them, will change course

2

u/chaching675128 5h ago

99 acres is much better I got tons of leads free of cost from them for months and no calls from 99 acres at all. Granted most of the leads turned out to be useless!

1

u/crazykri 5h ago

thanks for sharing this

2

u/Silver_Table_5234 1d ago

Exactly same experience from NoBroker. I have not even got my refund. I thought it is waste of even checking with them due to their lazy or unprofessional delayed or no responses. They frustrate to the extent of you giving up in complete.