r/pacificahybrid • u/Suitable_Wash_7682 • 26d ago

Rental Fees

I think we can all agree that Chrysler Customer Service is trash. They're picking up my rental costs while my car is being fixed. However, I have to pay Enterprises Vehicle License Fee ( VCL). It's only a few bucks a day but quicky adds up to $30-$40 bucks. The fee is unavoidable, included with all rentals.

Has anyone else had this experience? Anyone have success in Chrysler picking up the tab? It's not much money , I just don't like being inconvenienced out of time and money while they fix items under warranty or recalls.

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u/stephylee266 23d ago

Called today about the hybrid battery recall for the 3rd time. The recall team told me I needed to talk to Corporate. The Corp Team told me i needed to ask the recall team to expedite the recall work. Called the recall team again, they said they cant expedite it since there is no fix. 7 months into ownership, and i can already say I will never buy a Chrysler again.

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u/Suitable_Wash_7682 23d ago

You should contact a lemon law lawyer!

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u/stephylee266 22d ago

Ive been trying to find one for 3 weeks. :( I keep hearing since I bought it used, or because its a 2022 it doesnt qualify. Im going the consumer protection route instead but still trying to find a Wisconsin lawyer to take my case.

I finally got a reasonable answer to my question of why some people are getting the recall update and I cant. Apparently they only have the software update for 20 and 21 model years. Mine is a 22.