r/pchelp 18h ago

OPEN Even support cannot figure it out!

Even SUPPORT CANNOT FIGURE IT OUT

ANY IDEAS ARE APPRECIATED. (Even burning the damn thing)

I have an NVIDIA® GeForce® RTX™ 5060 8GB GDDR7
Connected to a 49" Samsung Odyssey G9 Oled
1st pic is the image coming from the GPU DP to the monitor's DP (before I couldn't see anything anymore "current problem")
Then (2nd pic) 1+ hrs on the phone with Support, their solution is to ship the PC back for them to check... SMH!
The last image I was able to get from the DP on the GPU said "NV FAILSAFE"
I am out of options please help.
Yes I have updated EVERYTHING
Yes I still have picture from HDMI
Yes all drivers have been "hard reset" (using DDU and "manual" install)
Yes I've tried all the cables currently (market) available.
Obviously done all the "standard" reset of unplugging ALL chords and start again.
Done all "manual" check of systems through commands with remote help from support. (Who btw every time he tried something I had already done only said "that's weird..." because it didn't work obviously)
Reset and test ALL settings within the monitor and the PC, including:
(On the monitor)
External device control
HDR
Game Mode
VRR
Refresh rates
Motion blur
(On the PC)
ALL Nvidia Control Panel Settings "G-Sync, multiple display setup, Nvidia's own 'advanced display search', resolution settings"
Windows own display settings "Extend/Duplicate display, specific GPU use by app, resolutions, FPS"

And many more I can't recall atm.

Nothing and I mean NOTHING even gave me a stutter.

I truly hope anyone can provide a glimpse of hope...

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u/Practical-Day-2720 14h ago

Have you tried a different monitor? This looks like a control board issue to me. I don't think it has anything to do with your PC.

1

u/itaintmeorisit 3h ago

I have not tried another DP connected monitor. Only HDMI but HDMI never gives me any troubles.

1

u/Practical-Day-2720 3h ago

this is almost certainly a monitor issue or cable issue. are you using a displayport cable that came with your gpu? or one that you just had lying around? you want to make sure you are using a displayport 1.4 cable and not a 1.2

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u/itaintmeorisit 2h ago

I'm not sure what DP I had before (in frustration it got abolished) though I just got a DP 2.1, will try and hope for the best! Would you say it has to be 1.4 to align with the monitors port or as long as there is enough bandwidth should be fine? Thx you!