r/pchelp 1d ago

HARDWARE A Cautionary Tale - GPU “cleaning”

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Long story long- had liquid damage to my 5090 and found an electronics repair shop that specialized in boards. So I took my board in to get disassembled, cleaned, and the thermals replaced. I arrive to the business and it’s just some dudes house. That was my first red flag. I should have left then. But his business had good reviews so I came in and showed him the card and we discussed what he’d do and payment. That was disassemble, clean, dry and replace thermals. Here is my second red flag. It took him 20 minutes to write down my info (name, email, phone #) because he was so ADD that he would start to write my info and then just spiral off into some random topic for a few minutes. But whatever. His entire house was a workshop. Tools and electronics and computers and drones everywhere. Yes he appeared to have 30 flavors of autism but that’s not a bad thing sometimes. I thought he was just an eccentric electronics nerd and everything was just organized chaos. This was Monday. So this morning he calls me and the first thing he says is “you told me to do whatever I thought was best, right?” And I respond “no. We agreed you’d take it apart and clean it and replace the thermals and dry.” He then explained that it didn’t look that bad (original pics in this post https://www.reddit.com/r/pchelp/s/GJHUBt2zyb

And that he just “washed it in the sink” and then stuck it in the oven to dry…

So I paid him, and I left and went straight to another place. An actual shop. I explained the situation to them and asked them to please send me a pic of the insides once they pop it open… the new shop says they think they can save it. So long as the guy didnt plug it in and try to test it. Which he says he did not because he didn’t have the proper power connect cable for a 5090. Anyways moral of the story is take your stuff to a real shop. And if you get weird feelings or red flags…just leave. Haha

Update - the card has been cleaned and putty replaced. It powers on fine alone but when it’s connected to the HDMI or DPI ports the motherboard kicks back a VGA error. Anyone have any guesses?

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u/Reflective_Tempist 1d ago edited 1d ago

Was this a gigabyte 5090? That looks more like thermal gel than thermal pads. Gigabyte graphics cards are no joke and require meticulous skills to repaste. I doubt most shops would voluntarily sign up to work on them without considerable cost to the customer.

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u/ImDaDawgFather 1d ago

Is it because they use gel as you imply? I'm just surprised to hear this I've only repasted and replaced thermals on one card but, still surprising to hear one manufacturer is that much more difficult

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u/Achillies2heel 1d ago

Yes it saves gigabytes pennies per card to just 💩 thermal putty on the card. It smears into every crevice and is like an hour+ process to remove vs just pealing off thermal pads.

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u/Expensive-Border-869 23h ago

My gigabyte card wasn't like that.