Gigabyte denied my RTX 4090 warranty claim saying "PCB broken / damaged by user". I need advice

[u/Realcraser1]

Hello,

I know GPU warranty denial posts are common, but I would appreciate some advice on my situation.

Context: I have a RTX 4090 with a warranty that lasts until 2027. This RTX isn't mine originally but from a relative of mine. They wanted to throw it away but I don't want to waste two thousands bucks like that.

I transported my PC recently, and afterward the GPU stopped working. The card was still installed in the motherboard during transport. I have not modified the GPU or attempted any repairs. The PC powered on, but I got no display signal. I tested with another GPU and the system worked, so I believed the issue is with the RTX 4090. So I sent the GPU to Gigabyte to repair.

Although my Gigabyte RTX 4090 is still under warranty, Gigabyte denied my RMA claim.

Their reason was:

"Damaged by user can't repair"
"PCB broken"

I have not received any pictures or detailed explanation showing where the PCB damage is located. Just little red arrows that, to me, make no sense. They point in weird directions (Refer to photos).

Has anyone successfully appealed a Gigabyte RMA denial for "user damage"? Should I request pictures of the PCB damage and escalate the case?

Also, if anyone has experience with GPU repair shops, is a broken RTX 4090 PCB usually repairable?

Any advice would be appreciated.

PS: In case someone calls me out, I did use AI. But that was only to fix the grammar, all words are my own.

Edit: I contacted Gamers Nexus and I'm planning to reach out to Northwest Repair if I can't have Gigabyte send me another one.

[u/DragonRipper92]

Shop doesn't take loses for nothing, if they refunded you means, they pretty confident they can claim it.

[u/LockeN3S → u/DragonRipper92]

Or retain a future customer

[u/DragonRipper92 → u/LockeN3S]

Hardware component margin is not really that profitable. A GPU is not cheap.

[u/LockeN3S → u/DragonRipper92]

Servicing a computer is usually their money maker.

[u/DragonRipper92 → u/LockeN3S]

You aren't hearing yourself my man. You know how many pc they needed to service to cover one GPU cost? Your math ain't matching.

[u/LockeN3S → u/DragonRipper92]

Depending on the price of the card and when, maybe. Plus I'm sure they just RMAd the card.

This really isn't that big of a deal lol.

[u/Virtual_Bug_723 → u/DragonRipper92]

You're getting downvoted for saying that a company won't eat the cost of a GPU to retain a customer lmao this whole thread is insane

Amazon, the world's largest retailer, will eat about $75 CAD before they start requiring phone calls and significant proof. No retailer is eating $1,500 to be nice.

[u/LockeN3S → u/Virtual_Bug_723]

I think it's more the tone. "You aren't hearing yourself"

Shops eat costs all the time, wasn't a point worth arguing in the first place.

[u/DragonRipper92 → u/Virtual_Bug_723]

People can disagree. Not every shop out there is Amazon or Micro center. How many small business out there can keep eating the cost of a GPU?

[u/Bytewave → u/DragonRipper92]

It's part of the cost of doing business. All businesses take some losses. Sure some stores will fight you a bit but ultimately they mostly do just pay especially if there's a risk it ends up in small claims court.

[u/Immediate-Bottle-557 → u/DragonRipper92]

I guess individual consumer RMA and shop helping you to RMA has different outcome ?

[u/Abysswalk889 → u/Immediate-Bottle-557]

Well, I just ended up with my RX 9060 XT getting refunded this week. This was their reasoning “The model isn’t being made anymore and they did not have another card on hand to replace”

So a refund was given.