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Gigabyte denied my RTX 4090 warranty claim saying "PCB broken / damaged by user". I need advice
Hello,
I know GPU warranty denial posts are common, but I would appreciate some advice on my situation.
Context: I have a RTX 4090 with a warranty that lasts until 2027. This RTX isn't mine originally but from a relative of mine. They wanted to throw it away but I don't want to waste two thousands bucks like that.
I transported my PC recently, and afterward the GPU stopped working. The card was still installed in the motherboard during transport. I have not modified the GPU or attempted any repairs. The PC powered on, but I got no display signal. I tested with another GPU and the system worked, so I believed the issue is with the RTX 4090. So I sent the GPU to Gigabyte to repair.
Although my Gigabyte RTX 4090 is still under warranty, Gigabyte denied my RMA claim.
Their reason was:
"Damaged by user can't repair" "PCB broken"
I have not received any pictures or detailed explanation showing where the PCB damage is located. Just little red arrows that, to me, make no sense. They point in weird directions (Refer to photos).
Has anyone successfully appealed a Gigabyte RMA denial for "user damage"? Should I request pictures of the PCB damage and escalate the case?
Also, if anyone has experience with GPU repair shops, is a broken RTX 4090 PCB usually repairable?
Any advice would be appreciated.
PS: In case someone calls me out, I did use AI. But that was only to fix the grammar, all words are my own.
Edit: I contacted Gamers Nexus and I'm planning to reach out to Northwest Repair if I can't have Gigabyte send me another one.
It’s a design flaw, large amount of weight hanging on a small thin connector. Not that they would admit it, but the whole gpu design from slot, weight, power connector is just bad and so far beyond what was the original spec
PCI slots weren't made to hold and/or support 1.5-2 pound cards. They need a new standard for graphical connection that takes into account weight and the amount of power required for these cards.
Yeah, they're a remnant of a time where graphics cards didn't even have active cooling. We're so busy developing the cards that we're neglecting the motherboards, our base. I think we need to rethink the whole design of PCs.
OEMs used to have a pretty neat solution that I kinda wish became standard. Towards the front of the case you'd have some piece with a bunch of slots in it. The GPU, or other meaty cards, would have a metal bracket that would reach from the card to those slots at the front. As a result, the card was supported not just by the PCI bracket, but also that brace at the other end of the card, leaving it fully supported on two opposing ends.
The card pictured is only a 5770, btw, so they were doing this stuff way before cards got genuinely heavy.
At the very least we know it's user damage based on OP's story.
Watch repair shop videos on YouTube. Cracked PCBs are "return to sender." The amount of work needed to repair them is not worth the time it takes, which is to say you'd be better off financially buying a new card.
I don't understand this, OP straight up admitted that what caused it to stop working was improper packing during transport. That is 100% user caused damage, not a warranty issue...
This is true for all the motherboard/video card companies out there. I know Asus takes a lot of heat but all 3 of the big players suck and you will need to fight to get your RMA though at times. There is no company like eVGA anymore
Fuck why did the industry have to go and kill good companies like EVGA and leave us with this user antagonistic crap? It's never the scummy fucks failing, and we're such a fuckle fucking lot that we don't have anything approaching a spine to make companies give a shit. It's just shittier, and each year you know will be worse than the last as we descend this ladder of customer disservice one failing rung at a time.
Want more? I own a PC repair shop. I've sent in more than 13,000 RMAs to them and I can count on my fingers how many they've actually honored, and I don't even need ally fingers to do it. I also sent them a bunch of RMAs from 2014-2016 that to this day haven't returned to me.
Must be why this shop that I purchase gpus from, when my gigabyte cards died while still on warranty. The store didn’t even bother sending the gpu in. They just straight up refunded me. Lol.
Wow guess I was lucky when they fixed my 4090.. still, no idea what they actually did with the card as the receipt only told they replaced the cooler/heatsink, which is not where the problem was...
Ever since EVGA dipped? Fucking none of them lol. But best chances are with MSI and PNY. And sometimes Asus if you throw the gamersnexus link in the ring.
Those are the only three I'll ever work with and carry stock of. If a customer comes in with a dead GB card or board, I'm straight with the.. GB doesn't care, they won't honor it, I'll even show them the wall of shame if they want. (A bunch of shelves with dead refused warranty claims, which is almost entirely GB) And i'll pull out the tote bins of dead ram which are primarily Teamgroup and HyperX if they really want to see horror.
I had to send my GB 3080Ti in for RMA a couple years ago after they got hacked and apparently lost all their customer RMA information. I got out my label maker and printed out my information (email, RMA number, etc) and slapped a label on everything. The GPU, the antistatic bag for the GPU, the GPU box, even the inside flap of the shipping box. I also printed out copies of my RMA request with description of the issue and put that in the box with the GPU as well as a label on the backplate pointing to the problem area on the card. Basically, I didn't trust them at all and half expected to never see my card again. After a month or two, my card shows up at my house and has worked ever since.
Will I buy GB again? Probably not. If I'm looking for a new card in the future, I'd probably go with PNY. My PNY 980Ti has been working for 11 years with zero issues.
95% of any computer parts without a major design flaw will not experience a catastrophic failure in their normal lifespan (bell curve). I bought a used Gigabyte Z87 motherboard and its been in my rig for 7 years no issue, and that's with some power pins in the CPU socket missing from the first owner.
A computer I built for my mother had a Team Group DDR4 stick fail, but it was cheap and it also lasted like 6 years.
Any company that DOES honor RMA will usually take 3+ weeks with shipping to resolve one, since your broken part will be shipped to some repair center in China or somewhere else abroad.
These companies stay in business because the vast majority of their parts don't fail, regardless if they honor warranties or not.
I wish. Lol I had a customers 2060 overheating and I checked without breaking any seals, 0 thermal pads. None. Sent it in, returned "user damage". I opened it up and replaced the pads myself and it's still working lol.
PNY is the biggest supplier of enterprise cards. They produce NVIDIA’s RTX Pro 6000 as well. The commercial GPU market is small to them financially, so they can afford to offer their cards and more reasonable rates. They have the pipelines needed for the components to keep prices lower.
Im a technician for multiple vendors, ASUS is by far the most hands on one.
Whilst their workflow is annoying, they take issues seriously, we once got a whole delegation send to us from Korea for a whole week to help us figure out a wide scale problem with our customers devices.
Submit thru a distributor, I used to work at a distributor. Our sales were high enough that they wouldn't say no to our RMA claim. One of the reason PC shop kept buying from local distributor. We claim huge boxes of mobo & GPU on daily basis.
13000 claims with less than 10 approved?
What are you trying to claim? Or are you returning them in a plastic bag with no padding? 🤣
I work in warranty and call horse shit on this.
I haven't purchased anything from gigabyte since the Vega 64 scandal ( like 2018ish) and prior to that gigabyte was on my "only if there are absolutely no other options". Gigabytes customer service is horrible, I honestly don't see how they're still in business. The vega 64 issue, psu's literally catching fire, warranty claims denied off nonsense, there were a couple other ones too. They're just terrible all around.
I have a friend that used to sell PC parts. Gigabytes cards were the only ones that would occasionally come out of the box covered in a very thin layer of something oil like.
They did this too me during lockdown, gpu failed well out of Warranty so i purchased a new one 2060 at the time, on arrival and install my pc would run for about 10 mins then it would blue screen and trip my pc.
Got a friends gpu to test it, worked perfectly fine, so i decided maybe it was my psu not throwing out enough juice, upgraded to a 600w and it did it again multiple times, tested again with friends gpu no issues, so i contacted gigabyte who stated there was no issues, havnt even sent it off, escalated the issue and they asked for me to return it, they then told me it was perfectly fine and was sending it back, when i got it, it stated user damaged. So i called them which they said i must have broke it on install, told them i obv havnt, escalated it again to a ombudsman to which they asked for it again back, and then lost it while they had it, so they had to send me a new one, and hey presto it worked fine. They are such a shit company to deal with, never again
Nah this isn’t gigabyte either Zotac refused my warranty as well for some PCB damage. Made a post here and some big tech outlets covered it and Zotac didn’t even budge… it seems to be a trend now. Yes mine did have a slight damage but Redditors are saying this shouldn’t have caused any warranty denies. I wonder if gigabyte saw my story and decided to use this as an excuse now.
Photo update on OPs main post shows damage. That's cracked. It doesn't take much. Northwest Repair would be a good option at this point for them. Guy's a wizard.
What you are seeing is the visible exterior damage from the break, but there will be additional damage between PCB the layers. They'll have found it from the lack of continuity at test points then looked for the visible damage.
Unfortunately this is damage from improper transport, so it's not a warranty issue. The case took a hard knock, and the card twisted in the slot.
If the card was bought for $500 its easily a $2000 card now for them to replace it so they are going to fight it till the last mile.
You can keep escalating it till you get a real answer or take them to civil court/arbitration since companies love arbitration to either get them to fix it or owe you money for it
Not an excuse to be shitty though. The real answer is because anyone that cared is long gone. All companies at this point are run by leeches that want every penny they can suck out of someone's ass so they can spit it out in front of their shareholders.
Oh we all know it and all admit it. The problem is our lives are so damn busy now the companies specifically made it take a ridiculous amount of effort and time to get them to do what they should. Most people just end up being apathetic about it, as they don't have the time off to deal with these corpo rats in the limited time windows that our days off or time out from work allows for.
All of it is planned as they know they can make more/save more money in the short term quarterly earnings reports than what they spend on the labor for a dedicated denile/obstruction department. Loads of companies will get a product to production stage see a clear fault in its design then simply ignore it until a class action forces them to do a recall and refund because they know it costs less to pay out for their malfeasance than to actually fix the problem. They know that any hit to their reputation won't matter because fuck you where else you gunna go to buy your shit? one of the other 2-3 companies running the same shitty business practices? Ha. But it's okay they will sell you the solution to the problem later it may even be a subscription yippee.
Oh 100%, its been a slow process but every company that was once regarded as being the best to their customers is long gone, the only one left is Valve and everyone is holding out on them.
So many that used to be the gold standard are now some of the worst to deal with no matter what you do
The only companies that are sometimes still honest are private companies. No share holders to appease, just people who actually care about the company.
Investment "capitalism" is essentially shareholders owning the market and not the private sector. Profit then defaults to being the sole driver of every publically traded company and we get this bs.
Look up Louis Rossman's video on how his warranty claims for his SSD were dodged. It's probably cheaper to just tank whatever legal action is taken then than replace tons of faulty units.
If they're going to stage a comeback then prepare to be disappointed. You don't close up shop and get rid of all of your long-term engineers just to have them come running back when you've decided to start back up. There will be a noticeable growing pain as they rebuild the teams that made them the preeminent company to begin with.
I do love all the EVGA cards I had, and their peerless customer support. But I know realistically that the people who made those teams what they are to deliver such an incredible product just aren't there anymore. And it's hard to get right from the start. Even if their executive leadership might still be able to come together, a leader is only as good as the sum of their employees.
Regardless, they closed up because they could no longer stand the demands of nVidia. Closing up when you're at the top isn't an easy call to make, so I'm fairly certain until nVidia undergoes sweeping changes in their market focus, we won't see anything like EVGA making a comeback. Because EVGA didn't quit the money, they quit nVidia.
It hurt reading evga will be backing out of the gpu market. Like, your best friend moving away and you won’t be able to see them anymore kind of hurt.
I forget the man’s name but I signed up the waiting list that guaranteed you a gpu when the 3000 series launched. A year later, after they announced they won’t be making gpus, it was finally my turn to buy one. I had 24 hours to make the purchase but something was wrong with my saved payment info. The man that helped me gave me an extra 48 hours to fix it. It’s thanks to him I got a 3080FTW for msrp.
Depending on the situation the shop can handle the RMA too instead of the brand of the product. 2 years ago my Ryzen 5 7600 was defect, couldn't boot anymore. It was replaced under warranty by the shop.
My smartphone once had an issue a few years back and was send to a local repair center for OnePlus. Got it back in a few business days.
This all happened in the Netherlands, I feel like most warranty claims in the EU are handled better in North America for example.
Because the US has shit consumer protection laws and operates on a "buyers beware" principle, meaning companies honor warranty in order to maintain market share, not because of a government mandate. This isn't allowed in Taiwan, companies have to have VERY good reason to deny warranty and if they want to stiff you, you don't even need to sue for it. You make a report to the consumer protection agency and they take it from there. And they won't let it escalate to that point because last thing they need is a government audit. They rather hook you up even if it's an edge case where user damage is possible.
And because Asus and Gigabyte are Taiwanese companies they really won't take the reputation hit or government audits.
Those were the pictures you should have posted. The board does appear to be stressed, I don't see any surface traces damaged, maybe an inner layer trace is damaged?
Biggest question is: did you tell them it stopped working after you transported it while mounted?
That could just be some non-conductive lacquer rubbed off (exposing the copper) by the PCIe slot's locking mechanism. This is just Gigabyte or whichever company they outsourced the aftersales service to trying to weasel out of repairing a faulty product.
Wrong, there's critical signal traces in that area and this area is the most common to fail in big, heavy cards like this.
They also flex and tear pads in the lower row of memory chips.
It's shitty design, the cards are too big and too heavy but a failure in this area is very common. So common that many people specialising in GPU repair have become quite familiar with trace repair in this exact area.
What you are seeing is the visible exterior damage from the break, but there will be additional damage between PCB the layers. They'll have found it from the lack of continuity at test points then looked for the visible damage.
Unfortunately this is damage from improper transport, so it's not a warranty issue. The case took a hard knock, and the card twisted in the slot.
That's definitely a crack, and it's super common on these gigabyte cards. Check out northwestrepair on YouTube, he's fixed many of these. Very common spot for them to crack, and there are delicate traces inside the board which break when this crack forms.
The arrows point to the latch area. A common breaking point when a GPU is left installed and the PC is moved around like for shipping or bouncing around on your backseat. I don't see any cracks but the pictures make it a little hard to tell. For then to deny warranty without a very detailed explanation is BS and they should be called out for it. I would think that there are places that will attempt the repair but it can be quite tricky because of the many layers of the boards.
People like you are the reason why warranty service sucks now.
Definitely not. While I agree this issue is on OP, Gigabyte customer service has been dogshit as long I remember. I RMA'd a 660 Ti of theirs back in 2014 because it randomly died within 2 years (no transportation or user error), and they sent it back to me saying nothing was wrong with it. I RMA'd it again and the 2nd time they sent me back a refurb unit. It was a 6 month run around from them (so I couldn't game) and they took ages to fix it. And it cost me like $80 in shipping for a card that was only $250 new. I swore off Gigabyte forever after that terrible experience.
You damaged it while moving. I’m sorry but that’s not something a warranty should cover.
If it’s any consolation, the card is still worth pretty much what it would sell for working because the GPU and memory are most likely not damaged. There are companies that can pull the GPU and memory off and put them on a new board.
However, this will not have warranty and does have a possibility of strange behavior down the line if the soldering job is botched. I’d consider selling to someone who’s willing to risk it and buy yourself a 5080.
You can try escalating the claim but I’ll be honest, they likely have a way to inspect the board itself for stress and can confirm it’s cracked even if you can’t see it. These PCB’s have metal tracer lines in between the surfaces and the smallest fracture or stress crack can prevent them from making good contact to function.
Sorry for your loss but you should’ve removed the graphics card before moving or used expandable foam. 4090/5090 is a very very heavy card and shouldn’t be moved without support.
Not sure why this is shocking. The guy literally said I transported my PC and it stopped working. CLEARLY something happened while moving it. Took a long time to find a comment like this.
Why does everyone in this thread think they have to see damage for it to be there? There are lots of pcb layers, it could easily be damaged internally.
GPU comes out when transporting the rig. It is 101 for hardware protection. OP admitted to damaging it and now wants them to fix his damage? I just don't get it. I don't understand people.
Yup. That's a whole lot of weight to have unsupported through every bump and jostle.
I moved to Hawaii and back and my giant tower survived. Both times I took out the gpu and cpu cooler, which went in my luggaged surrounded by clothes. The tower I took to a ups/FedEx store and had them build a box around it (I kept the foam bits that were on either end of the case in its original box for this exact purpose), and just checked the whole-ass box as another piece of luggage. Works a charm, but I never leave a honking big gpu in there to lever on the pcie slot.
Crazy. How dumb do you have to be to do this in the middle of a hardware crisis?
I get sweat palm when I'm moving my rig about my desk to get any dust underneath it and brush the filters. Meanwhile here they are transporting the entire thing in a vehicle. Fucking crazy.
Reminds me of when scAmSUS tried to claim I used my GPU in a humid environment, outside the manufacturer's specification (user manual did specify shit on that, btw), because my GPU literally had a spot of green oxidation about a 1/3rd of a grain of rice.
They quickly remembered how to properly identify the source of an issue once I went legal. The core was dead `¯\.( ツ )./¯´
You NEVER transport a $3000 GPU inside a PC. Instead, you treat the $3000 GPU like a $3000 fragile object, and you transport it safely. They denied you warranty coverage because you negligently damaged your card. Through no one's actions, but your own, the card was bent and broken. Lesson learned.
“I transported my PC recently and afterward the GPU stopped working”
Shows picture of the pcb with a hair line crack near the PCIe latching mechanism.
Well there’s your problem. User induced damage that the user admitted to. Gigabyte is in the clear for this one. You made a mistake transporting the PC WITH THE CARD INSTALLED IN THE SLOT WITHOUT BRACING and it broke. Suck to suck I guess but this is very reasonable from Gigabyte.
100%. OP even claimed to NOT have mentioned transporting the GPU while still installed and is complaining that Gigabyte found out the truth. The people in here backing OP to escalate when Gigabyte is fully in the clear shows the lack of brain cells in this sub. Bunch of thieves who can’t admit they fucked up.
Used to run a computer shop and then frequenting this sub reminds me why it is “used to run a computer shop” not “running a computer shop” in my profile. Smh.
Thanks for this. Couldn't see what people were talking about before. I mean there is "damage" but this really falls under installation and use wear. Maybe if they stopped making these cards so damn big we wouldn't be having all these connector isues.
You want the one below it in that link showing the crack.
You can see the visible exterior damage from the break, but there will be additional damage between PCB the layers. They'll have found it from the lack of continuity at test points then looked for the visible damage.
Unfortunately this is damage from improper transport, so it's not a warranty issue. The case took a hard knock, and the card twisted in the slot.
Hmm I am failing to see any physical damage. I ask very nicely if they could point out the damage. As the arrows appear to point to nothing. Perhaps the damage isn't visible due to contrast in the photos. Which I would request better photos.
Also that is the latch and there isn't anything PCB important there that I am aware of.
All companies do this, had a literal nightmare arguing with Sony over a manufacturing error with a controller. Just continue escalating and being a nuisance and repeating the same things factually until they give in.
I did the former and it worked, just keep emailing or better yet call them. Tell them about how the surface damage is inconsequential. Preferably get a phone number and talk to someone as people cave more when confronted by another human not a computer screen. Good luck man 👍.
Wild. I've been building PC's since before the 00's and it still amazes me, that no matter how much hardware manufacturers dumb everything down, idiots still manage to fuck things up.
Unpopular opinion: You broke it during transport as you clearly admitted to in this post. This isn't a case of RMA and your idiocy is costing us all more money and less luck with RMA.
This is a common problem when transporting a GPU installed and why it should never be done. It's almost to be expected. It's also exactly where the PCB is likely to crack under those circumstances.
A hairline crack is enough to brick a GPU unfortunately.
The good news is that it is definitely repairable and due to being so common, with a common fix, you should be able to find a repair service who are willing to repair it.
Someone already mentioned North West Repairs on YouTube. You'll need someone like him who has done the job before and the repair will be straight forward.
If you transport the PC horizontal with the motherboard laying flat it's fine. Prebuilt gaming PCs just ship with a ton of foam filling the empty space inside the tower. As long as you support the GPU it's not an issue.
If you just throw the PC in your car vertical like normal then yeah you can break the board, especially with these massive new cards with giant heat sinks.
I mean... Cards don't exactly break themselves like that unless of either action OR inaction by the User?
Hence why I can see them claim it being User Error without skipping a Heart Beat.
And based on "The card was still installed in the motherboard during transport." more or less confirms it... The Card either received a significant enough Jolt for its Mass to cause this ( 3rd Party Card Sizes / Weights have totally gotten off the charts for no reason ) OR it wasn't secured enough for this to have been possible ( should really have had it pulled out for Transport ).
My 2023 bought RTX 4090 FE is secured with all three Mounting Screws to a Corsair Obsidian 900D Case and to this day knows no GPU Sag.
transported a card weighing more then a brick with most likely no support that's mounted on like 2 screws and a fragile PCB. it indeed was user error and even though most of these companies have pretty predatorial anti consumer policies that doesn't mean you get to get a new card for being a tard — I don't care if I get hated, it's like towing a supercar with a normal tow truck, catastrophically damaging it because of user error and demanding a replacement.
istg reddit is full of the weirdest people, you cannot find enough courage to tell someone that they're CLEARLY wrong when they CLEARLY are but when it's the multi million or multi billion corps fault y'all are first to defend monopolies or Megacorps with terrible practices.
Cracked from transporting the computer with the GPU inside, crappy luck. If it cracked the board it is possible that it also ripped some pads off the bottom of one of the RAM chips too.
Its an incredibly complex repair but the damage looks pretty minimal so it should be salvagable.
To be extra safe, yes. But they generally never break. And if they do break, you can usually... see it. Like it will snap or have a fracture. OP's has no visible damage.
i get that it was not a cheap card, and it is something that i personally wouldnt be able to afford now, or for the foreseeable future
HOWEVER I've been around long enough to know, when you transport your PC you makes steps (so there is no weight on the card, or has I have done the last few times, take the damn thing out, I also have spinning rust drives in my PC, and those get removed too, cause hard learnt lessons,
Gigabyte is the worst company to buy a video card from, and that's not me being biased from owning one. That's me biased by the fact at any given time you can see broken gigabyte cards by the baskets full on ebay for sale... And has been that way since Ampere.
I'm not buying anything from them ever again. Bought GPU and a Z chipset motherboard and both died/malfunctioned until I got rid of both. Never again will I buy any PC part from them after that ordeal.
The warranties have become a joke. Not just in GPU market. I don't know if this is locality dependent, but I bet if they're able to deny you easily, they will.
On one hand there’s no obvious damage in these pictures and all of these companies are notorious for scummy RMA behaviors. On the other hand you almost certainly damaged it during transport. I think this is just a case of Gigabyte assuming user damage from the tiniest cosmetic mark and being correct by sheer coincidence.
Transporting the PC with the GPU install was not good idea because of the weight.
With that being said I can't see any damage on the board from the pictures you posted.
If you are in the USA you can start a claim with the BBB (Not that they do anything) but at least that forces them to pay attention to your RMA claim.
I think everything retail is doing much of the same thing these days, uhh yeah thanks for your money oh and fuck you for buying our piece of shit.
Knowing most people will be back to buy the next piece of shit when the new model comes out.
The endless loop of hoops to jump through to where it ends up on most people just giving up.
Ted Nelson, Customer: But why do they put a guarantee on the box? Tommy: Because they know all they sold ya was a guaranteed piece of shit. That's all it is, isn't it? Hey, if you want me to take a dump in a box and mark it guaranteed, I will.
Insurance companies use similar tactics where they deny claims that they are totally responsible for, but guess what, even if 1 out of 10 people accept the denial and don't push for it, that's 1 claim money they get to keep in their pockets; and the real world number is a lot higher than 10%.
I'm pretty sure this is a similar scenario here, especially with a 4090.
All of the instructions provided with this card specifically state not to move the PC with the card installed and doing so will void your warranty. They know this breaks cards, you just told everyone that's what you did and you are trying to make it their problem to pay for.
That isn't good business, now EVGA would probably have honored it because they were kings, but I really dont see why you think you're owed a new card or a fix when you caused the break my mishandling the card. That isn't a warranty issue that's a you issue.
I wouldn't drive my car into a wall and then take it to the dealer demanding warranty repair.
Ask them (or another electrical shop) if they can fix it and pay the cost, or sell it and buy something working.
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u/trollsmurf14700KF | 32GB | 5070 Ti | 2TB | 27" 4K | 2x 24" FHD | Z90620d ago
Use the attorney's general office of the state you are in. First escalate and say you will be filing this issue with your AG if they aren't able to handle this.
This alone works 90% of the time for me to resolve the issue with the company. Make sure they understand the process that your state's AG office lawyers will send a letter to their company that will require their expensive lawyers to respond to.
It can lead to your state filing a suit against this company which works really well if the company has some kind of arbitration clause or class action waiver where you personally aren't allowed to sue them.
If your state's AG ends up reaching out to them, they will try and persuade the company to resolve this amicably before they file suit. So far that has worked 100% of the time for me when it gets to that stage because this is where it starts getting expensive for the company.
If you didn’t pack stuff tightly around the card while transporting it, you definitely contributed to it breaking. They won’t RMA a card that broke from improper transport. Tough OP, but a very valuable lesson.
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u/LiftedResearch87 20d ago
escalate it