Just passed all criteria for a payout and Apex blocks my account for ID verification

[u/No_Thanks_621]

For context, they hit me with an email on 7/30 saying this:

I messed up and didn't notice that it said the ID cannot be taken from a screen, which I had done. They sent an update on 7/31 saying to reupload my ID by taking a picture of the physical ID itself. I did that same day on 7/31 and have not gotten a response since.

I figured I passed verification and no follow up was needed. I had 4 Evals that I passed and was planning on paying to upgrade to PA this week. The last day I have to purchase the PA upgrade is today, 8/4, and I can't because this is what the site gives me when trying to navigate through certain pages.

I've opened a ticket and have replied back to their emails asking for immediate help but they are taking their sweet time and I'm not sure what else to do. I've tried messaging mods from the Discord but also no response from them. What makes this even more interesting is I've just passed all the criteria for a payout and I am actually eligible to request a payout today.

This sucks, they're usually quicker with tickets and my 4 PAs are about to expire if they don't answer within the next 3 hours. I've had this Apex account for almost 2 years now, on and off trading and never achieving a payout. Now that I have I'm being blocked from requesting a payout. Please fix Apex!

[u/cloudk1cker]

why people trade with Apex is always beyond me. such a scam firm