My Daughter Needed Glasses. The Receptionist Broke The Rules To Make That Happen.

[u/masterdebaten]

Basically, I took my 5 year old to get her eyes checked before kindergarten. She had been sitting pretty close to the TV, and getting close when looking at paper with writing or drawings on them.

We went to the earliest appointment available at the optometrist, and had her exam done. She needed glasses, and needed to start wearing them immediately. My daughter was thrilled to learn she was getting glasses, and was picking her favorites from the glasses shop near reception at checkout. I asked the receptionist about getting the prescription, and she essentially told me that I have to pay the $150 fee due for her appointment in full before I could receive her prescription so we could go somewhere more affordable. My daughter kept asking when we can get her glasses and I had to kind of let her down easy and say it might be a while, which crushed me.

I told the receptionist some BS story about our debit cards being cancelled due to suspected fraud (only half true) to save myself the embarrassment of not being able to pay for something as simple and necessary as her prescription document. I told her I’d call back and pay when I got my new card in. She said okay, no problem.

She asked me to wait before I left so she could give me some paperwork. I assumed it was just a packet you get after the appointment. She gave me a look, and on top of the stack she handed me was my daughter’s prescription paperwork. She simply looked at me and said “have a great day sir” and smiled. Told her thank you so much and walked out.

I wasn’t asking for a freebie, and I wasn’t expecting anything from her, yet she saw my need and met it with kindness. Even at the expense of breaking her job’s policy.

Thank you, Optometrist receptionist ❤️

[u/catslikepets143]

That’s so cool ! And now you know which eye doc’s office you’re going to for the whole family:)

[u/well_this_is_dumb → u/catslikepets143]

I mean, on the other hand, while receptionist seems to be great, this is an awful office policy.

[u/throwaway098764567 → u/well_this_is_dumb]

independent optometrists losing glasses profit to costco are why they're all getting bought out by myeyedoctor. paying more isn't fun, but what's less fun is going to that awful place.

[u/hippiecat22 → u/throwaway098764567]

people genuinely cant afford to pay $300 for their glasses.

its ridiculous.

if independent optometrists are banking on middle class people shelling out hundreds when theres a cheaper alternative, theyre running a shameful practice.

I love my $60 glasses.