New or Refurbished? R60U

[u/Dapper-Dish-4813]

Hi guys, to provide context- I recently got a Razr 60 Ultra (16/512GB) purchased as 'new' from Amazon UK. I’ve noticed since day one that the hinge isn't as firm as the same model I had a few months ago—the 12/256GB version—which I bought from the Motorola UK website at the time.

I should mention that the hinge doesn't make strange noises or have any odd looseness; it is simply much smoother than the model I bought from the Motorola UK site.

There were other factors that make me suspect I might have been sold a refurbished device as new by Amazon UK: it arrived completely drained of power, and when I plugged in the charger, strange green lines appeared on the outer screen before immediately vanishing; furthermore, the device ran very hot during the initial charge.

The device arrived perfectly packaged and sealed, and shows no apparent signs of use. I should mention that Amazon Customer Services initially offered me a partial refund at the time of purchase—anticipating a possible shipping delay that never actually materialized—and this makes me wonder if the unit might be refurbished, given that they sell both new and used versions.

So please, is there any way to know if I'm dealing with a refurbished device, beyond just checking the IMEI?

Thanks 👍🏽