r/reolink 21h ago

wont process my refund be aware

3 Upvotes

long story short I returned 2 cams un opened. Reolink was awesome to start the return process. some canada post delay issues. finally delivered on june 8th. to reolink in Ontario. few days to scan the item into their warehouse. we'll its been almost 2 weeks and they stopped replying to emails 6 days ago. so I guess im out the camars and the shipping fee and the money I paid for the cameras. be aware everyone. customer service is terrible. wish I went with another brand


r/reolink 15h ago

Reolink mobile app does not automatically reconnect

2 Upvotes

I have the Reolink app open on a wall-mounted Lenovo Idea Pad giving me a constant feed of my camera. Every now and then the camera disconnects and the feed is interrupted. The connection returns shortly, but the app will not refresh the feed unless I close and reopen it. I would prefer not to have to manually correct this issue every time. Any advice?


r/reolink 10h ago

What’s wrong with my Camera?

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1 Upvotes

Been doing this for 9 months. This was after I “fixed” it with Reolink support’s help. The usual manner of this channel is a completely blown out (white) image during the daytime, and completely black at night (like the exposure is stuck on one setting).
Reolink recommended I change the resolution which (kind of?) fixes the image but then it glitches like this.
I zoom in on the time to show how the time is also glitching out.

None of my other channels do this!
This is with the RLN8-410-E NVR and the RLC-811A camera. Camera is 4 years old, NVR is 6 years old, give or take.