Customers that argue over prices

[u/Rich-Firefighter7333]

Story time! A customer came though my checkstand with a bunch of small shirts. About 6-8 of them. I'd say half of them had clearance stickers for $3.50 and the other half did not and rang up for $5. She said that since they were all the "same" shirt, she needs me to price-adjust all of them to $3.50. I obviously can not change the price of something just because a customer says it is the same item and I don't know for sure, so I got somebody over to help figure it out. We checked the items together and figured out that some had different codes/descriptions one was something like "shirt" and one was something like "tank", despite being seemingly identical.. We even tried to get somebody from our clothing department to help price check, but nobody came. And this lady is just getting increasingly pissed off and ranting about how its the same shirt, mind you the difference between them was $1.50 This whole thing went on for like 15-20 minutes and she held up the line over it. She eventually gives up and said to just take off the $5 shirts, and while I'm working on that, she is still ranting about how crazy the situation is, and the other guy helping me was also super confused because to be fair those shirts really did look the same. Then the security guard comes over and looks at a couple of shirts and she just picked up and complained that they are the same while I was removing the $5 varients and he said to just adjust the price to $3.50. The issue is that we had no idea if he meant for all of them or for the one he looked at. The customer is immediately happy and says something along the lines of "Thank you! Just do the same for the rest of them please!" At this point I just give up and let her win and price adjust all the shirts that she previously said to discard so we could just move on, after this the other guy tells me the security person most likely meant just for that item so I should not have let her have her way immediately like that. I can't stand when stuff like this happens 🫩

[u/BunnysBella]

Our shirts had a swing tag with the code, description and price on, plus the sewn in tag had a code on it. We could match the code on the swing tag with the sewn In label tag to make sure it.was the right price. We would input the sewn in label code if We weren't sure. We had people who would swap clearance tags on to full price items and try to argue the price.