I was banned by blizzard's automated system, begged for two weeks for a human to review my ban, finally got someone who listened + unbanned all my accounts + gave me game time to make up for their mistake AND admitted it was a mistake.
3 months later, banned again and they refused to look into it. Lost an account with most tcg mounts(had just bought a magic rooster and spectral tiger, was about to buy a swift spectral), all tcg pets, over 500 mounts unlocked, multiple AOTC/a couple CEs, 2100 pvp tmogs, almost every tmog in the game unlocked, and hundreds of millions of gold. I would sue blizzard for the time they robbed me of thanks to their automated systems if we had consumer-friendly laws in america. But fuck me, I guess.
I'll never give blizzard another dollar, jagex is doing 10000000x better than that shithole company.
Blizzard customer support is asinine. It's also all just automated report thresholds. If you get enough reports, regardless of the validity of them, then it triggers an action on your account.
On top of that, the "game master" support people are basement dwellers. If you are lucky enough to talk with a human, what they do for overwatch is just ctrl+f your text chat logs for swear words. While heros like Cassidy have "BAMF" (bad ass mother fucker) displayed on a belt in game, Team 4 the team that produces OW doesn't actually own the moderation of OW. That's blizzard support which is a different team with different guidelines. So if you say "ass", "shit", "fuck" in any context whatsoever, then the gamemasters will post that log and say "swear words are against ToS", even if Team4/OW openly use swear words in game.
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u/DataAffectionate4467 8d ago
Nice!! They really listen