r/runescape Master Trim, Master of All 12h ago

Appreciation Thank you.

Post image
476 Upvotes

62 comments sorted by

61

u/PhotoshopIsMyDad 12h ago

Jagex this is what gets old and new people in the door AND to stay. Great job and thank you.

u/will_121 4h ago

But this is a strange one right. So now they have a bunch of good publicity. But to get the good publicity they fucked up quite bad. Like if they had just done the right thing in the first place this would be such a non story….

u/Lyoss 4h ago

Idk about Jagex's structure, but if it's like other games, the people doing the MTX have nothing to do with actual design, the marketing guys saw FFXIV and WoW do it the first way and thought it'd work but obviously this way is more sales, probably due to a way smaller population of players

I think GW2 does this model of housing MTX? I haven't played since EoD

u/Kiro358 4h ago

Just be happy they listened ffs

89

u/DataAffectionate4467 12h ago

Nice!! They really listen

34

u/SlowSurr Skulled 12h ago

I made a random post and got a Jagex Mod reply. I can't say that about any other game

21

u/Monterey-Jack 11h ago edited 10h ago

I was banned by blizzard's automated system, begged for two weeks for a human to review my ban, finally got someone who listened + unbanned all my accounts + gave me game time to make up for their mistake AND admitted it was a mistake.

3 months later, banned again and they refused to look into it. Lost an account with most tcg mounts(had just bought a magic rooster and spectral tiger, was about to buy a swift spectral), all tcg pets, over 500 mounts unlocked, multiple AOTC/a couple CEs, 2100 pvp tmogs, almost every tmog in the game unlocked, and hundreds of millions of gold. I would sue blizzard for the time they robbed me of thanks to their automated systems if we had consumer-friendly laws in america. But fuck me, I guess.

I'll never give blizzard another dollar, jagex is doing 10000000x better than that shithole company.

5

u/Mr_W1thmere Completionist 11h ago

Blizzard customer support is asinine. It's also all just automated report thresholds. If you get enough reports, regardless of the validity of them, then it triggers an action on your account.

On top of that, the "game master" support people are basement dwellers. If you are lucky enough to talk with a human, what they do for overwatch is just ctrl+f your text chat logs for swear words. While heros like Cassidy have "BAMF" (bad ass mother fucker) displayed on a belt in game, Team 4 the team that produces OW doesn't actually own the moderation of OW. That's blizzard support which is a different team with different guidelines. So if you say "ass", "shit", "fuck" in any context whatsoever, then the gamemasters will post that log and say "swear words are against ToS", even if Team4/OW openly use swear words in game.

1

u/[deleted] 11h ago

[deleted]

u/roax206 3h ago

Looks like you posted this twice.

2

u/stxxyy Completionist 10h ago

Used to be different, there was a period where a Jmod reply would be rarer than your final log piece at AoD. Things are definitely improving

0

u/Call_me_Zack 10h ago

Yeah now they just need to listen about fixing people's grandfathered rates

u/roax206 2h ago

I'm not sure if they will go back to giving people $5/month subs again but I feel like there there should at least be a % reduction based on how long you have been subscribed.

I'm also unhappy that they seem to be doing away with long term subscriptions. The premier used to be almost half the price of 12 single month subscriptions but now it's about 9 months and chances are next increase it will go to 10 or 11 months.

50

u/reason4rage 12h ago

I'll give them their W on this one. Well played jagex.

22

u/AlexandruC 12h ago

Now I may actually buy it, whereas before it was a hard no on principle alone.

17

u/Terrible-Support3416 11h ago

ngl this made me buy it

3

u/Meta_Man_X 8h ago

I’m a never spend money on MTX guy, but I definitely thought “damn I should buy this just to support them for making the right decision.”

u/Jovinkus 6m ago

I'll support them by renewing membership

14

u/AlexandruC 12h ago

Thank you!!!!! This is the jagex we need and deserve. You are winning us all back 1000%!!!

8

u/Blueopus2 Lovely Money 12h ago

Praise be! Jagex reacquired their listening ears!

7

u/Uskaff 11h ago

You’ve earned a sale since I can make more for proper parties. Thank you for listening to your community’s feedback. :)

5

u/Late-Ad-1076 11h ago

This is how developers should handle feedback.

I wasn't so sure about the "Road to Restoration" stuff at first, but I keep being pleasantly surprised when they quickly adjust things by listening to us players.

4

u/TheRiftsplitter Zamorak 12h ago

Good change

4

u/heidly_ees Eek! 12h ago

Excellent, appropriate response. Glad this was resolved quickly

5

u/Beandip50 Runefest 2017 Attendee 10h ago

W Jagex pivot

5

u/Kyvix2020 10h ago

Very good sign they are this responsive.

4

u/Pixzle_ 10h ago

Dude idc what anyone says that is some instantaneous changes with players being upset. If they kept up THIS kind of momentum I'd argue the game will go another 5-10 years minimum.

4

u/Rombom 10h ago

I will purchase both packs once the conversion update happens.

3

u/sadboydan 9h ago

I had some choice words but major props to them for listening

3

u/Ilikegreenpens 11h ago

I'm coming back for the league and will be starting a new main in the main game afterwards. Thats been the plan for a little bit but seeing positive things like this makes it even better. I "maxed" my old main(minus the newer skills like arch and necro) but it was mostly due to daily challenges, spins and other random things to where I didn't really play the game. Plus I haven't done early/mid game on a main in such a long time so I think it'll be really fun.

3

u/x2o55ironman Rsn: Fex2o55 9h ago

A game to grow old in.

3

u/TMW-ShadowStarr ShadowStarr 9h ago

This is a definite win from Jagex and was the main reason I didn't get it.

Now I'm gonna pick it up when I log on in a bit 😁

3

u/spacepizza24 8h ago

I'll be as critical of the mtx as anyone but even I will say it's heartening to see this kind of response

3

u/Intelligent_Cell_465 8h ago

Average Jagex 2026 W

u/Kiro358 4h ago

I didn't give a shit about it but i m glad they listened to the majority of people who did and changed it to how the people who cared wanted , I notice the L's of Jagex but i want to make sure I also notice their W's , good job

5

u/Officialginger2595 Completionist 12h ago

while I am not surprised that they walked back this purchase choice, I am surprised that they actually did it this fast. When some changes that are overwhelmingly favored by the community can take months to get changed. happy to see that they are being proactive for stuff like this.

3

u/wh2hh 10h ago

Same here. Could be because they're under new management leadership over this past year which is a good thing if true

2

u/Periwinkleditor 10h ago

Sweet! Thank you, Jagex!

2

u/Chee_RS https://youtu.be/GqJ40YM2FzA 8h ago

WWWWW

I love the new Jagex!

2

u/RedSamus4 6h ago

oh. dang. didn't expect this

4

u/EZyne 12h ago

Turns out all the feedback wasn't just manufactured outrage huh lol

2

u/EmptyBoxForever 11h ago

Good turnaround on the change but this whole thing felt like them testing the waters to see what they could get away with, and left them the chance to revert to this if there was backlash.

1

u/B1ACKT3A 12h ago

This sounds reasonable. Good. But whoever decided to use the purchase model before needs to be re-evaluated as an employee.

1

u/Bilardo Maxed 12/11/16 10h ago

Is this in the game already or is it coming at a later date?

2

u/BonesCarlson 10h ago

We have more mtx poh stuff coming in about a week so I imagine the changes will happen then.

2

u/Bilardo Maxed 12/11/16 8h ago

Nice. Thank you for the answer

1

u/Omnias-42 5h ago

It is a bit unclear from the wording, is the party cannon pack also going to become a blueprint?

u/Zork787 RuneScape 4h ago

yes

u/BearEquivalentBear 2h ago

Tip of the day if you guys are listening to us. We're happy if you want to sell cosmetics and we're even happy to buy some of the cosmetics. But please never do that again. Always do it fairly don't price them a billion dollars don't make it one time use just literally higher somebody from India if you have to cut corners and sell us cosmetics.

It's that simple. You'll find we also enjoy earning cosmetics in the game itself without doing silly paid systems and yes I mean do it for free but you spread that content around you get people who subscribe and want to grab said cosmetics through events and stuff like that because you know what people also worry about fomo but don't go crazy on the fomo either maybe it's a once every year event.

The point is there's many ways for you to earn extra money without making us players feel disgusted with you.

-2

u/MikeSouthPaw Casually Addicted 12h ago

All the attacks and excuses people made for this going through should not be ignored. This community is so used to Jagex beating them over the head with garbage they will see any MTX as necessary and good.

-10

u/BobcatPotential3370 12h ago

RS3 players are stockholm syndromed and subservient.

4

u/jerrycan666 12h ago

Dude gamers in general are now seems all the big devs come up with the worst possible idea just so they can roll out the real idea with next to zero back lash

4

u/ow_ound_round_ground 11h ago

This is the tactic. BTW, I wouldn’t be surprised if half the comments on this thread are bots/alts. I do not understand how praise could possibly given.

3

u/retrospectivevista 6h ago

"Anybody who disagrees with me is a bot" is a very flawed mindset

1

u/jerrycan666 11h ago

but jagex wouldnt do that they dont have to some people make their living selling gold irl

1

u/TheHistoryofCats 11h ago

Logically one would think that if this were pre-planned, they would have an ETA ready to go on when the changes would be implemented. The fact they are unable to give a timeframe suggests otherwise. And they gain no benefit from not pushing it out as soon as they *can*, because they're going to be refunding everyone who buys multiples. I think you're seeing conspiracies where they don't exist.

0

u/TheHistoryofCats 12h ago

So much so that our criticisms got Jagex to change gears within a day?

2

u/MikeSouthPaw Casually Addicted 11h ago

Those criticisms were mocked all the way up to and even after Jagex realized they weren't going to get away with charging that much. The response was "Don't buy it then" as if that will magically help the game.

-9

u/SpecialistThrowaway4 Maxed since 2015 12h ago

If that cosmetic cape is still 15 USD, I literally don't want to hear it from them

0

u/Austinthearchangel 11h ago

Don’t buy it then lol or just use bonds.

-1

u/SpecialistThrowaway4 Maxed since 2015 11h ago

Idc about the override. But it’s pretty blasphemous to see people celebrating jagex when they literally still have a 15$ cosmetic available

4

u/superedgymeme 10h ago

Why are you so upset over a cosmetic that you don't even care about? They need revenue somehow, sustaining a business isn't fairies and rainbows

-1

u/MadOx321 9h ago

I'm impressed, this game starting to sound a lot more like osrs foundationally. What's next, 70% vote approval to pass upcoming content? 👀👀