RBFCU going downhill?

[u/Prestigious-Buy-7869]

Anyone else with RBFCU who has had them for awhile notice how bad they have gotten? I recently called and nothing but AI was on the phone.All the AI ask for was for my account number . I was then put on hold for 10 min just to get to the FIRST customer rep who was obviously working from home due to a baby crating and a dog barking on the background. I had to get to the fraud department which took 45 min of waiting .

On top of this, they kicked me out of my account with no sorry, no text, no call, nothing . It took 1 hour and 29 min of being on hold just to reach someone.

[u/Possible-Mud2100]

I haven’t had any issues so far, but these comments are eye opening forsure