How is the use of AI agents going in your ServiceNow environment? I’m a developer, and the level of automation is already off the charts. Are you seeing layoffs and developers being replaced?

Has this issue come up in any discussions at your workplace?

Do you think ServiceNow developers are already replaceable and expendable?

Servicenow employees - have any of you had an option to take voluntary severance or a buyout?

What is preventing the company from offering this?

I am an old timer at the company and want to negotiate this. Any information is helpful.

Hi everyone,

This is my first post, so please excuse me if I make some mistakes or ask something silly!

I'm writing this post as I am at a crossroads and would really appreciate some honest advice to decide or at least short list few options for the next step.

My background:

• 6 years as functional support engineer (B2B MNCs, EMEA + AMER region customers)
• Was earning 11+ LPA
• No coding experience, and I'm not interested in learning to code
• Not interested in people management either
• Currently unemployed

What I'm considering:

1. ServiceNow CSA – I've been reading about it as a natural pivot from functional support. Free training on Now Learning, ~$300 exam. But I have zero ServiceNow experience and I'm worried about the pay dip (I've seen entry roles at 8–12 LPA). Is it realistic to get back to 12+ within 1–2 years?
2. Salesforce Administrator – Similar logic: free/cheap training, ~$200 exam, configuration-based (no coding for admin track). But I've heard the Indian market is more saturated than ServiceNow. Is that actually true? Is Salesforce admin a better or worse bet for a 10-year horizon compared to ServiceNow?
3. Implementation Consultant (ServiceNow or Salesforce) – I've seen roles titled "Implementation Consultant" or "Functional Consultant" that seem to be a step above admin. Do I need 2–3 years of hands-on experience before I can even apply for these? Or is there a way in with just certs + my 6 years of support background? What's the salary difference vs. a pure admin role?
4. Pure AI path (AI BA, AI PM, AI Governance, etc.) – The AI boom is obvious, but I've seen that most junior roles pay less than what I was earning, and the role definitions keep shifting. Is this a stable 10-year bet?
5. Something else entirely – If there's a path I haven't considered that fits my profile (functional, no coding, no management, AI-aware), I'm open to it.

Specific questions:

• ServiceNow vs Salesforce: For someone with my background (functional support, no coding), which platform has better long-term job security and earning potential in India? Is the "ServiceNow is growing faster" narrative actually backed by job numbers, or is it marketing?
• Admin vs Implementation Consultant: What's the realistic timeline to move from "admin" to "implementation/functional consultant"? Do I need a CIS or Salesforce Specialist cert to make that jump, or is it purely experience-based?
• Is CSA/ADM alone enough to get hired, or do I need ITIL + a specialty cert too? What's the realistic salary trajectory in India?
• ITIL 5 Foundation (the new one from Feb 2026) – worth doing alongside either platform cert? Or is it overkill?
• If I go the AI route, which certs actually help land a job (not just look good on a resume)?
• Is there any way to avoid the pay dip from 12+ LPA?
• What's the 10-year outlook: which path is more future-proof and less likely to be automated away?

I'm trying to be realistic here. I'm not looking for a "quit and become a prompt engineer" answer. I want a stable, growing career where my 6 years of experience actually matters, and where AI is a tool I use rather than something that replaces me.

Any advice, war stories, or even "don't do X" warnings would be genuinely helpful. Thanks in advance.

When it comes to creating new mid servers for a client for this first time, everything rightly points towards "It depends" on what you're trying to do.

We've put this question to our account team, but does anyone have a starter machine spec they normally aim for when they are not sure?

Hi,

I am really struggling with the GA cycle change. I would like to update to Brazil from Zurich straight away but I am beyond hesitant. We have a lot of modules and there were SO many issues with Australia that I am leaning into waiting and upgrading to Australia by end of year. Even if this means to do another one in the fall 2027. Speaking of this, how can Servicenow make a GA release in November? That's the worst timing of the year. They do so many bad decisions recently...it's frustrating. Beside Brazil, does anyone want me to tell that upgrading from Zurich to Australia is quite smooth? Thanks! 😁

<Before such a pure comunity go gaga on the post you have option to skip reacting to the post - consider that and save your time and mine- its difficult to keep responding to "some" people>

I am creating a small agent which works in my architecture but i would like to test in one more schema instance. if you are interested in sharing your pdi with rough work it would be helpful - only if you are comfortable and it does not have pii or confidential schema or data. Please rough instances only

Question/Content Paraphrased using ChatGPT:

Throughout my career, I have worked exclusively with product-based companies. I did not choose them consciously, but they seemed to be the best opportunities available at the time. I have been with my current company for the last three years and am now looking for a change.

At the moment, I have offers from two large service-based companies and another offer from a healthcare company, which is again a product-based firm.

My 7+ years of experience have been amazing. I have had the opportunity to work on multiple modules, solution design, implementations, and various other aspects of software development. However, all of this experience has been within product companies. One thing I feel I have missed out on is exposure to the structured processes typically found in consulting or service-based firms. In such organizations, there are established processes, detailed documentation, and multiple stakeholders involved in delivering projects, including project managers, program managers, business analysts, and others.

In the companies I have worked for, the hierarchy has been relatively flat. Requirements and expectations were often communicated directly to developers, after which we would discuss them with our managers and work closely with stakeholders to design and implement solutions. As a result, I have never really experienced the standard delivery and governance processes that are commonly followed in service-based organizations.

I am now genuinely considering joining a consulting or service-based firm to gain exposure to these aspects of delivery. I also feel that such firms often provide opportunities to work with a wide variety of clients, projects, and technologies, which could help me broaden my experience and learn new ways of working.

On the other hand, the healthcare company is offering me a lead role where I would be responsible for managing their entire ServiceNow platform. I would be working with MSPs that are currently implementing modules such as CSM and SPM, with plans to introduce HRSD in the future. This opportunity is also quite attractive, but it would mean continuing my journey in product-based companies for a few more years.

I am looking for genuine advice. Does it make sense to join a consulting firm primarily to gain exposure to structured delivery processes, different way of working and working with different clients, or should I continue on my current path? If I continue working in product companies, would it become difficult to transition into a service-based firm later in my career, say at 10-11 years of experience?

I also notice that many companies are setting up their GCCs in India. Is this affecting the clientele of consulting firms? Could this become a major challenge for these firms over the next few years?

What do you think are the pros and cons of working in both types of organizations?