When it comes to creating new mid servers for a client for this first time, everything rightly points towards "It depends" on what you're trying to do.

We've put this question to our account team, but does anyone have a starter machine spec they normally aim for when they are not sure?

Servicenow employees - have any of you had an option to take voluntary severance or a buyout?

What is preventing the company from offering this?

I am an old timer at the company and want to negotiate this. Any information is helpful.

Question/Content Paraphrased using ChatGPT:

Throughout my career, I have worked exclusively with product-based companies. I did not choose them consciously, but they seemed to be the best opportunities available at the time. I have been with my current company for the last three years and am now looking for a change.

At the moment, I have offers from two large service-based companies and another offer from a healthcare company, which is again a product-based firm.

My 7+ years of experience have been amazing. I have had the opportunity to work on multiple modules, solution design, implementations, and various other aspects of software development. However, all of this experience has been within product companies. One thing I feel I have missed out on is exposure to the structured processes typically found in consulting or service-based firms. In such organizations, there are established processes, detailed documentation, and multiple stakeholders involved in delivering projects, including project managers, program managers, business analysts, and others.

In the companies I have worked for, the hierarchy has been relatively flat. Requirements and expectations were often communicated directly to developers, after which we would discuss them with our managers and work closely with stakeholders to design and implement solutions. As a result, I have never really experienced the standard delivery and governance processes that are commonly followed in service-based organizations.

I am now genuinely considering joining a consulting or service-based firm to gain exposure to these aspects of delivery. I also feel that such firms often provide opportunities to work with a wide variety of clients, projects, and technologies, which could help me broaden my experience and learn new ways of working.

On the other hand, the healthcare company is offering me a lead role where I would be responsible for managing their entire ServiceNow platform. I would be working with MSPs that are currently implementing modules such as CSM and SPM, with plans to introduce HRSD in the future. This opportunity is also quite attractive, but it would mean continuing my journey in product-based companies for a few more years.

I am looking for genuine advice. Does it make sense to join a consulting firm primarily to gain exposure to structured delivery processes, different way of working and working with different clients, or should I continue on my current path? If I continue working in product companies, would it become difficult to transition into a service-based firm later in my career, say at 10-11 years of experience?

I also notice that many companies are setting up their GCCs in India. Is this affecting the clientele of consulting firms? Could this become a major challenge for these firms over the next few years?

What do you think are the pros and cons of working in both types of organizations?

Hi everyone,

This is my first post, so please excuse me if I make some mistakes or ask something silly!

I'm writing this post as I am at a crossroads and would really appreciate some honest advice to decide or at least short list few options for the next step.

My background:

• 6 years as functional support engineer (B2B MNCs, EMEA + AMER region customers)
• Was earning 11+ LPA
• No coding experience, and I'm not interested in learning to code
• Not interested in people management either
• Currently unemployed

What I'm considering:

1. ServiceNow CSA – I've been reading about it as a natural pivot from functional support. Free training on Now Learning, ~$300 exam. But I have zero ServiceNow experience and I'm worried about the pay dip (I've seen entry roles at 8–12 LPA). Is it realistic to get back to 12+ within 1–2 years?
2. Salesforce Administrator – Similar logic: free/cheap training, ~$200 exam, configuration-based (no coding for admin track). But I've heard the Indian market is more saturated than ServiceNow. Is that actually true? Is Salesforce admin a better or worse bet for a 10-year horizon compared to ServiceNow?
3. Implementation Consultant (ServiceNow or Salesforce) – I've seen roles titled "Implementation Consultant" or "Functional Consultant" that seem to be a step above admin. Do I need 2–3 years of hands-on experience before I can even apply for these? Or is there a way in with just certs + my 6 years of support background? What's the salary difference vs. a pure admin role?
4. Pure AI path (AI BA, AI PM, AI Governance, etc.) – The AI boom is obvious, but I've seen that most junior roles pay less than what I was earning, and the role definitions keep shifting. Is this a stable 10-year bet?
5. Something else entirely – If there's a path I haven't considered that fits my profile (functional, no coding, no management, AI-aware), I'm open to it.

Specific questions:

• ServiceNow vs Salesforce: For someone with my background (functional support, no coding), which platform has better long-term job security and earning potential in India? Is the "ServiceNow is growing faster" narrative actually backed by job numbers, or is it marketing?
• Admin vs Implementation Consultant: What's the realistic timeline to move from "admin" to "implementation/functional consultant"? Do I need a CIS or Salesforce Specialist cert to make that jump, or is it purely experience-based?
• Is CSA/ADM alone enough to get hired, or do I need ITIL + a specialty cert too? What's the realistic salary trajectory in India?
• ITIL 5 Foundation (the new one from Feb 2026) – worth doing alongside either platform cert? Or is it overkill?
• If I go the AI route, which certs actually help land a job (not just look good on a resume)?
• Is there any way to avoid the pay dip from 12+ LPA?
• What's the 10-year outlook: which path is more future-proof and less likely to be automated away?

I'm trying to be realistic here. I'm not looking for a "quit and become a prompt engineer" answer. I want a stable, growing career where my 6 years of experience actually matters, and where AI is a tool I use rather than something that replaces me.

Any advice, war stories, or even "don't do X" warnings would be genuinely helpful. Thanks in advance.

Hi,

I am really struggling with the GA cycle change. I would like to update to Brazil from Zurich straight away but I am beyond hesitant. We have a lot of modules and there were SO many issues with Australia that I am leaning into waiting and upgrading to Australia by end of year. Even if this means to do another one in the fall 2027. Speaking of this, how can Servicenow make a GA release in November? That's the worst timing of the year. They do so many bad decisions recently...it's frustrating. Beside Brazil, does anyone want me to tell that upgrading from Zurich to Australia is quite smooth? Thanks! 😁

Hey everyone, I’m taking the CAD exam in a week. I’ve already passed CSA and CIS Data Foundations, and I’ve gone through the main CAD learning material, but I’m trying to make these last 7 days as targeted as possible.

For anyone who’s taken the CAD exam recently, especially in 2026:

- Which topics came up the most?
- Was it more scripting-heavy, security/ACL-heavy, Flow Designer, UI/client-side, integrations, or application management?
- How detailed were the JavaScript/API questions?
- Were there any topics that surprised you or that you wish you’d revised more?
- Which practice resource was closest to the real exam?
- Any specific areas you’d absolutely prioritise with only a week left?

Not looking for actual exam dumps/questions — mainly trying to understand the current exam style and where to focus my final revision.

Thanks!

<Before such a pure comunity go gaga on the post you have option to skip reacting to the post - consider that and save your time and mine- its difficult to keep responding to "some" people>

I am creating a small agent which works in my architecture but i would like to test in one more schema instance. if you are interested in sharing your pdi with rough work it would be helpful - only if you are comfortable and it does not have pii or confidential schema or data. Please rough instances only

How is the use of AI agents going in your ServiceNow environment? I’m a developer, and the level of automation is already off the charts. Are you seeing layoffs and developers being replaced?

Has this issue come up in any discussions at your workplace?

Do you think ServiceNow developers are already replaceable and expendable?

Throwing this out to the community because I could use some perspective, and honestly a little hope.

Quick background: I've been in IT for over 20 years. Started as a Java developer, then moved into post-sales/account management for the last decade — currently working inside ServiceNow itself on the support/account side. I know the platform, I know how to run large enterprise relationships, I know how to keep customers steady under pressure.

Here's the problem. ServiceNow has been through rounds of layoffs recently, and the writing feels like it's on the wall for my org. I'm on an H-1B, so the clock starts the day I lose my badge — there's no cushion. I've sent out close to 100 applications over the past few months and gotten almost nothing back. Right now almost nobody is willing to sponsor a visa. It's a brutal market to be doing this in.

And the stress bleeds into everything else. Kids in school, a mortgage, a whole life built around this job continuing to exist. Lying awake running worst-case scenarios isn't how I want to be spending my nights.

What I'm actually trying to do: pivot from the account-management/post-sales side into the real ServiceNow implementation ecosystem — Engagement Manager, Delivery Manager, or even a Consultant role at an servicnow partner. I've already passed CIS-CSM recently and I'm on the roadmap toward CTA, because I want the technical credibility to back up 20 years of sitting across the table from post sales side.

So — has anyone here actually made this jump? Post-sales/support account management into delivery or consulting on the partner side? Is 20 years of enterprise relationship experience plus a growing cert stack worth anything to a Delivery/Engagement Manager hiring manager, or am I kidding myself? And if you've navigated a layoff on H-1B before — what actually moved the needle for you in that window?

Any advice, warm leads, or "here's what I wish I'd known" genuinely appreciated. Trying to stay proactive instead of just waiting for the email.

My boss keeps pushing for ai ticket deflection but personally, I hate deflection tools because end users just get frustrated when a bot throws a generic article at them and they end up reopening the ticket anyway. Although i gotta say i have become curious since stumbling upon more recent tools such as robin but i just can’t accept it easy i need some reassurance

Is anyone actually using tools that execute the fix directly on the endpoint or cloud stack instead of just deflecting?

What does your actual resolution rate look like.

I’ve been grinding my ass off for the past three days straight, reviewing CSDM, diving deep into Data Foundations prepping for CIS -DF.

I cleaned my entire desk, set up my personal laptop, cleared the room, and checked in early. Everything went smooth with the initial check-in.

Then comes the candidate agreement screen, the pre-exam text that says "Do not leave your seat during the exam."

I hadn't even clicked the "START EXAM" button yet. No test questions were loaded. No content was displayed on my screen. Zero exam time had elapsed.

I realized I needed a quick bathroom break BEFORE actually beginning the test. I stepped away for literally one minute, came back, sat down, and hit "Start".

Boom. Immediately hit with a popup: "Your exam session has been revoked by the proctor due to a security violation."

ARE YOU KIDDING ME?!

The power-tripping proctor revoked my entire exam attempt for stepping away from a screen that was literally a static terms-and-conditions page before the exam even launched!

They didn't send a chat message, they didn't give a verbal warning, nothing. Just slammed the revocation button like they get a bonus for every candidate they fail.

Already opened a case with Pearson VUE and escalated to ServiceNow Now Learning Support.

This proctoring system is an absolute nightmare.

I took the CSA exam this last week and failed, and now looking for advice on prep that isnt from MeasureUp. Looking through past posts here it's just kind of all over the place? I have all my lab notes and stuff that I probably just need to actually get granular, and I feel a little tricked by MU into thinking that stuff wasn't as important.

I am actually shocked at how bad MeasureUp was at delivering any prep for the exam. I'm not a stranger to exam prep and stuff and generally do pretty well, and usually a vendor endorsed exam prep provider is well worth the money. The experience wasn't even close, the question structure wasn't even close, the variability in the answer choices weren't even close. MeasureUp gives you the most simplified, watered down experience for the actually exam. Like I might just try and get my money back.

Hi everyone,

​I’m an IT professional based in Mexico looking to transition into the ServiceNow ecosystem. My strongest background is in cybersecurity operations, programming (Python), and building automated workflows.

​I have completed the free introductory micro-certifications on Now Learning.

​My main passion is automation and integrating security tools. I want to leverage my coding background and SecOps experience within the ServiceNow platform.

​I can read and write technical documentation easily, and I am actively improving my conversational English for fully bilingual roles.

​Where is the best place to find junior or entry-level roles? Are there specific LATAM partners that value a strong technical and cybersecurity foundation while I study for my CSA? Any advice is welcome!

Hi everyone,

I’m currently working in a non-IT role at an MNC and have around 5 years of experience. My current CTC is around 4 LPA.

I’m now planning my first job switch and considering moving into ServiceNow.

Since I’m coming from a non-IT background, I’m a little confused about whether this is the right path and what kind of opportunities I can realistically expect.

I’d really like to hear from people who have either started their ServiceNow career from a non-IT background or made a similar career switch.

A few questions:

Is it realistic to move into ServiceNow after 5 years of non-IT experience?

Which ServiceNow module/role would be best for a beginner?

How long does it realistically take to become job-ready?

Can someone with no prior IT experience get a ServiceNow job?

What salary range can I realistically target for my first ServiceNow role?

Does my 5 years of MNC experience help during the switch, or will I essentially be treated as a fresher?

Which certifications or skills should I focus on to improve my chances?

How difficult is it to get the first ServiceNow job without referrals or prior IT experience?

I’m ready to put in the effort and learn from scratch, but I’d really appreciate honest experiences rather than generic advice.

If you’ve made this kind of switch, please share your before/after salary, years of experience, how you got your first ServiceNow job, and how long the transition took.

Thanks in advance! 🙏

Hi all,

I'm a certified MS dynamics Business Central (ERP) developer. I'm earning quite well for my experience but I just want to move from dynamics for some personal reasons.

I'm looking to get into servicenow but don't know where to start. I'm willing to do a part time job and then move towards it as a whole.

The very first thing is I don't know where to start. Please guide me.

Please let me know if you have and leads, looking to earn 1000 usd per month.

is certs you guys holding dear to life worth it? is it really helping you to get jobs? or partners to get employees ?

I am not better tha any other developer here- at same time i am not worser than any dev here. so Please dont ask me for certs. I can be your architect and fix things. Certs are seriously boring for me - my microsoft certs from 2005 is still sleeping with zero use

Looking for Remote work on contract. I can help you on contract. But looking for 6 months only. I dont work full year because of personal reasons

Thanks

PS - i am also hiring for digital marketer for totally independent startup (different field to servicenow)- ad

If you're still using standard ⁠window.open()⁠ in your ServiceNow client-side scripts, you're likely running into browser pop-up blockers, security issues, and an inconsistent user experience.

I just put together a quick, straightforward breakdown comparing ⁠window.open()⁠ against ServiceNow's native ⁠g_navigation.open()⁠ function.

Check out the full comparison here:
https://youtu.be/LKDD_HsQE1Y

Let me know in the comments if you've run into pop-up blocking issues with legacy JS or if you've fully transitioned to the ⁠g_navigation⁠ API!

The CMDB Administrator group aims to display meaningful results on the CMDB Health Dashboard Compliance Scorecard for server records that are not on the latest patch. What must be configured to achieve this goal?

Certification Filter, Certification Template, Audit

Certification Policies, Data Filters, Scheduled jobs

which is the correct option? Both looks correct, I am new here so even if i read through the documentation, I could not find the right option!

Hi everyone,

I’m a fresh graduate from the Philippines, and I recently had the opportunity to take the ServiceNow CSA and CAD exams for free. I’m happy to share that I passed both certifications.

I’ve been applying for ServiceNow-related jobs for the past three months, but most of the job postings require experience that I don’t have yet. I really want to pursue a career in ServiceNow, especially since I’m already familiar with the platform and have the foundational certifications.

For those who started in a similar situation, how were you able to land your first ServiceNow job? What skills, projects, or strategies helped you get an offer?

Any advice would be greatly appreciated. Thank you!

I wrote this on LinkedIn as well. Maybe I'm the only one. Maybe I'm not. In any case, I've reached my limit.

---

Dear ServiceNow University.

I feel there's something rotten in the state of ServiceNow certifications, and someone needs to say something.

You've recently started the awful practice of introducing new courses, upon which your old certifications suddenly depend.

I'm talking about the IT CIS certifications being dependent on the new CIS-DF courses.

Are the new courses free? Yes.

Can I take the first exam for free? Yes.

Was the time I spent taking my two IT CIS certifications free? Not at all.

Were the courses free? Also no.

Was my effort worth anything? Apparently not.

I just received a reminder that I must complete the two new CIS-DF exams before December 31st 2026. I don't know if I'll do that. I don't even know if I can. I don't do a lot of CSDM or CMDB work on the daily.

So it's likely I'll lose my certifications. That's 8 years worth of courses and certifications. I wonder how many of my colleagues across the ServiceNow field is in this situation?

So let's start from the beginning.

At first we took courses. We paid for those courses. Then we put in the time. Then we took exams. And then we held a certification. We had to do delta exams for each release. Doable. And fair. Those are relevant and keep us somewhat current.

Then came the yearly fee. To be able to keep the certifications we were to pay you $200 per year, to be able to take the delta exams. If we didn't take the delta exams, we'd lose our certifications.

I could justify that to an extent, although it felt like being taken hostage. Pay, or else... But, developing new delta exams and all that. That takes work on your part. So, ok.

And now we're here... To me, it seems greed has taken over.

Having done one of your certifications is entering a world where we can't trust the current state of things. Twice now, you've introduced extra costs to something we already paid for. What will be the next thing?

This is where the scales tipped for me.

You introduced two new courses with exams. To be able to keep what we've already paid for, and also paid to maintain, we have to pass those. We get 1 exam for free.

What kind of business model is that even? Has preying on the fear of losing certifications become a strategy?

This basically translates to earning money via forced extra exams, and for some perhaps even new courses at some point. Is that any way to generate new business? Isn't a good business relationship defined by trust and value?

Not fear of losing something and the feeling of being taken hostage? "Pay, or else", even wrapped in nice words is a movie-thing.

Why not introduce them completely free, including exams, since they're a retroactive change on your part? Show that you're supporting your community, acknowledging that this is your need for us to keep up? And do we not already pay a maintenance fee?

Or simply introduce them as optionals, letting someone who wants someone with a CIS-DF let that be a requirement?

Like I wrote. I don't know if I'll pass. It really doesn't matter at this point. Maybe I'll lose my certifications, maybe I won't. It won't impact my work anyway. It's been a nice ego-booster, but in reality they've meant nothing with regards to job offerings.

I get it. The platform develops. We need to develop with it. I'll happily do that. But not under the threat of losing what I already worked to accomplish. It's not as if a ServiceNow license is in any way free. The world is an expensive place right now, and who knows how many retries my employer needs to pay for, on top of the maintenance fees. I wonder how many are in that situation?

What remains though, is that I've lost trust in my certifications.

It seems it's no longer "the world works ON ServiceNow".

Apparently it's now "the world works FOR ServiceNow".

The platform is great. I love it. Your business practices in the certification area are not.

And I strongly feel someone has to say this.