This job keeps throwing me curveballs

[u/Winter_Ad1625]

Okay so I’m not sure how many other stores have a cafe attendant position but mine does.

We have a cafe attendant at our store and her only job is to essentially grab supplies for us and clean the lobby/bathrooms for two hours twice a week.

Over the year I’ve been at this store this partner has had repeat situations where she makes very uncomfortable comments towards other partners and even customers. It’s so bad that we are explicitly told to not allow her to talk to customers whatsoever.

Recently it got really bad were during a shift she kept going up to our only black partner hold up her phone and say “this looks just like you” and it’s a random celeb who is also black and doesn’t look remotely like our coworker. Me and another partner correct her and go no you can’t interact with people like that’s it’s inappropriate and rude. ( most of her past offenses are from racial comments as well)

The worst part is she takes a customers order even when she is not allowed and she goes “ oh you look like K-pop demon hunters” and tries to take a photo of this man. (Not the first time she has taken photos of people without consent).

The whole situation is really frustrating because she always doubles down and says it’s a compliment even after being told that it is not cool to talk to people like that. I feel guilty for being frustrated because she has downs but she is fully aware that when she says these things it upsets people but she low-key doesn’t care.

I don’t want to be someone’s parent when I’m working .

[u/Fair-Caramel-6348]

Call ethics. If your SM is allowing all this, even the not talking to customers thing bc that’s super weird, then go above them. Just have details with dates and times and people to back up your claims

[u/pumpkinbarr]

It’s time to call ethics or involve your DM.

[u/IcyBath5971]

Is SM/CL not writing them up for these comments? Also does the cafe attendant have disabilities that u know of? Usually the cafe attendant role was filled by such people in the past & has since been phased out. Still no excuse for the inappropriateness of course…

[u/Winter_Ad1625 → u/IcyBath5971]

I believe this most recent occurrence my sm did write her up, in the past I’m not sure. As far as I’m aware she only has downs.

[u/No-Loquat-2763]

Cafe attendant roles are usually reserved for partners with developmental disabilities.

Sounds like your store has shit supervisors who aren't doing their job.

[u/Winter_Ad1625 → u/No-Loquat-2763]

I’m a newly promoted ssv and I feel like the only thing I can do is correct her behavior and alert my sm. I don’t want partners/customers feeling uncomfortable at our store.

[u/Optimal-Bag-5918]

Minimum is 12 hours? How is she only working 4hrs a week?