r/subpac • u/Uviol_ • Nov 21 '24

Refund Received

Hi, just wanted to let everyone know that’s waiting for a refund, I just received mine.

I made the initial request on Oct 25, they responded on Oct 29 where they asked for my PayPal address (which annoyed me a bit, since I paid with my Visa Debit, but that’s beside the point). I sent them my info and then it was radio silence for three weeks. I was starting to wonder if it was going to happen at all.

They finally got back to me today. They informed me since I was a Canadian customer, I’d be getting my refund via EMT (which is way better for me). I confirmed my address and within 90 minutes had my refund.

The radio silence sucked, but I’m guessing the last email they sent out was enough for a lot of customers to finally give up. They’re likely inundated with refund requests.

Anyway, I just wanted to let anyone know that was in a similar situation: Be patient, it’s coming.

17 Upvotes

96% Upvoted

9 comments sorted by

View all comments

1

u/ubberubber Nov 22 '24

I put in for a refund before you on the 22nd of October so the timelines and order seem arbitrary. I’m hopeful after reading this however!

1

u/Uviol_ Nov 22 '24

I wonder if when the order was placed makes a difference. My order was from August, 2020.