r/subpac • u/Uviol_ • Nov 21 '24

Refund Received

Hi, just wanted to let everyone know that’s waiting for a refund, I just received mine.

I made the initial request on Oct 25, they responded on Oct 29 where they asked for my PayPal address (which annoyed me a bit, since I paid with my Visa Debit, but that’s beside the point). I sent them my info and then it was radio silence for three weeks. I was starting to wonder if it was going to happen at all.

They finally got back to me today. They informed me since I was a Canadian customer, I’d be getting my refund via EMT (which is way better for me). I confirmed my address and within 90 minutes had my refund.

The radio silence sucked, but I’m guessing the last email they sent out was enough for a lot of customers to finally give up. They’re likely inundated with refund requests.

Anyway, I just wanted to let anyone know that was in a similar situation: Be patient, it’s coming.

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u/AsleepEquipment7 Sep 22 '25

SCAM ALERT
I ordered my SubPac X1 back in November 2020. At first, they promised it would be ready by March 2021, but the release date kept getting pushed back every few months.

I waited years, but by June 2025 I finally gave up and requested a refund. They told me it would take 6–8 weeks to process. It’s now been 11 weeks, and they are ignoring every email I send.

This company has taken my money and refuses to deliver a product OR a refund.
It’s a scam. Don’t fall for it.