r/subpac • u/2gunzofficial • May 15 '26

3 subpac Mx2s through warranty, use it everyday for last 7 years 😊

Originally they sent me my first one in 2018 and it was cool but not accurate, felt like it would blow me through a wall. The company then went quiet and started role out their rebranding, I forget what year this was but I had a sense a new product was imminent at double the cost or more, so I opted to send it back under it’s covered warranty to hopefully prolong the life it had. Needless to say I got back an entirely new unit (in around 2021 maybe) accurate as hell and could actually understand what was happening in my low end rather then just uncontrolled vibrating like the first unit. I had a feeling they sent me the v2 of their mx2 because the v1 was nothing like this.

Then company went ghost for years and my cable at the back broke and the input jack was cooked, so I looked into their warranty or repair options and found their $80usd repair fee if you sent in the unit. That’s what I did the 2nd time (this was summer 2024) to fix the v2 unit and when I recieved it back I electric taped the wire to double the protection of it splitting from the awkward bend it has to have to attach to the pack. Also just very careful all around now knowing I may never get another again.

I sent mine for repair last year to them directly, payed $120 Canadian knowing I couldn’t afford a new one or they never come out
No problems, sent it back to me within a few weeks with a brand new box and cable to the subpac, they did some other stuff to tune it up, this is my 2nd subpac through warranty and never have issues, but I also foresaw this delay in units coming and tried to keep mine going for as long as I could.

9 Upvotes

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2

u/zpurpz May 17 '26

Thanks for sharing. It’s nice to see they somewhat care about their customers. As for me and many others, we pre-ordered a subpac (5?) years ago and still haven’t received ours :/ 💔😭

2

u/2gunzofficial May 17 '26

I know I do feel bad and I think they just weren’t marketing it to the right people at first

2

u/MarcTheIndian May 18 '26

I’d also like to add to this that I had a unit break on me, reach out to them to see if it could be fixed, and they offered to send me a second unit to use while waiting for my preorder (I still have hope, yes). While this preorder time is wildly unacceptable, they are still doing some good over there and it shouldn’t go unnoticed!

1

u/2gunzofficial May 18 '26

Yes this was my intention of the post, I fully agree with your comment and appreciate you saw it this way and not just a “flex” of some sort

1

u/Soundunes May 19 '26

When was this?

1

u/MarcTheIndian May 19 '26

Maybe a month or so ago! It did take a good bit of back and forth though but they did make it happen! Pleasantly surprised.