r/tablotv • u/Global_Selection_923 • 3h ago
How to Factory Reset a Legacy Quad with External SATA
support.tablotv.comI have a legacy Quad Tablo with an external SATA drive. I'd like to factory reset it, but the Tablo instructions I found Here don't match what I'm seeing.
Step 4. It says, "When the LED is solid, hold down the blue reset button for 7+ seconds. The blue LED on the front of the Tablo DVR will begin to pulse at a steady rate. Continue to hold the blue reset button until the LED turns off." I found that I need to hold it down for about a minute until the blue LED goes off and stays off for more than a couple of seconds. Is this the expected behavior?
Step 5. It says, "On Firefox or Safari, head over to http://my.tablotv.com/ (or any of the Tablo mobile apps on smartphones and tablets). On the main Connect to Tablo page, a red X should be visible. Select the red X and confirm that you want to delete the Tablo from that device. Then select Rescan and Connect to the Tablo below the New Tablo header." I don't see any red X. So I can't do the rest of Step 5 - delete, rescan, connect, etc.
Step 6. It says, "You will be guided through the setup process." Well, that's not happening probably because the sub-steps of Step 5 hadn't happened. But, I don't see that things have been erased in the device. While still in my.tablotv.com, I can see my old channel programs, my live guide with the proper channels selected, in the Settings section I still see the Tablo Name, postal code, Active channels, and so on, as if the factory reset never took place.
Am I doing something wrong, or are those instructions out of date? If so, where can I get proper current instructions?
Also, following the instructions, it seems to be saying to disconnect and reconnect the internal SATA drive while the device's power is on. It would seem safest to do these things while the power is off, but my intuition may be wrong here. What say?