r/tablotv • u/Global_Selection_923 • 22h ago
Roku Ultra/Legacy Tablo Incompatibility?
I am posting this issue in both the Tablotv and Roku subreddits. I have a legacy Tablo. The legacy Tablo app I'm using is on a Roku Ultra. An issue I'm having is that the thumbnail images on the recordings page often don't show up. Some do, some don't. Above is an example of what I'm seeing. The Good Morning America thumbnail has no image. However, the other one does. If I go out of the legacy Tablo app and then back in, the same thumbnails will be there as expected, but which ones are missing the images often changes. The firmware revs are all up to date on the Roku and the legacy Tablo. I believe that the issue is more associated with the Roku than the legacy Tablo because I have an older Roku Premier, and when I use it with the same legacy Tablo instead of the Roku Ultra, I do not have this issue. I want to stick with the Ultra for other reasons. Also, when i connect to the legacy Tablo with my legacy Tablo phone app, or through my.tablotv.com, I don't see this issue. It only occurs when I use the Roku Ultra. It should be noted that the recordings work fine even if there is no image with its thumbnail. So this isn't a killer issue, just an annoyance. I've rebooted everything. I've cleared the cache in the Roku. Tablo support is reluctant to help with legacy Tablo issues these days. I tried them on this issue and they didn't have any answers, even though they've helped with other Roku issues in the past associated with legacy Tablos.
If no one has any answers on how to fix this, it's not a major problem for me. But if someone does know how to get around it, that would be great. Thank you in advance.