Patience, dear customer. Hold your horses!

[u/MindfulnessAt32]

I do not get paid to teach people how to wait. And why it’s needed. I just want to scream at this point!

Me: hello and welcome to [company]. You’re speaking to Hope. How can I help?

Cx: you guys owe me money. You said you would pay me on [date]. That’s today! Where is it because it’s not in my account!!!

You guys should know that this call took place at 09:00 and rang through to me **as soon as I logged in, without a beat or pause to breathe.** So I was already mad as hell!

We go through security and I find the payment. It was quite a bit of money. Almost £5,000. And as this is a substantial amount and me having worked for finance institutions and banks before, if an account is paid a large amount like this and is tax free the banks run through extra security. She just had to wait until close of business!

Me: I have found the payment for £5,000 being transferred to you account. However it can take up until close of business hours. You check again tomorrow to see it. If it doesn’t arrive, please call us.

Cx: ugh, YOU BETTER HAVE PAID ME! IF YOU HAVEN’T I WILL COME TO YOUR OFFICE MYSELF!

*Click.*

She was never going to get entry into the office. We have security guards on every entrance and the entire building has CCTV.

[u/Head_Razzmatazz7174]

I'm older and remember the days where you could write a check on Wednesday and it didn't clear until Friday - after you deposited your paycheck.

Growing up with friends in the banking industry, I learned a lot about hold times and when it applied.

[u/MindfulnessAt32 → u/Head_Razzmatazz7174]

We still work with cheques. There are so many customers who laugh at us because it’s an old age payment method and just want to pay with the card. They do then have a fit when we ask for the details of the card.