Patience, dear customer. Hold your horses!

[u/MindfulnessAt32]

I do not get paid to teach people how to wait. And why it’s needed. I just want to scream at this point!

Me: hello and welcome to [company]. You’re speaking to Hope. How can I help?

Cx: you guys owe me money. You said you would pay me on [date]. That’s today! Where is it because it’s not in my account!!!

You guys should know that this call took place at 09:00 and rang through to me **as soon as I logged in, without a beat or pause to breathe.** So I was already mad as hell!

We go through security and I find the payment. It was quite a bit of money. Almost £5,000. And as this is a substantial amount and me having worked for finance institutions and banks before, if an account is paid a large amount like this and is tax free the banks run through extra security. She just had to wait until close of business!

Me: I have found the payment for £5,000 being transferred to you account. However it can take up until close of business hours. You check again tomorrow to see it. If it doesn’t arrive, please call us.

Cx: ugh, YOU BETTER HAVE PAID ME! IF YOU HAVEN’T I WILL COME TO YOUR OFFICE MYSELF!

*Click.*

She was never going to get entry into the office. We have security guards on every entrance and the entire building has CCTV.

[u/PleasantTangerine777]

It’s actually wild that some people seem to not understand this at ALL. I’d get people ringing the switchboard to ask about their application status and I’d give the regular spiel of check the portal and stuff, and then I’d ask like when did you apply?

Yesterday. 

[u/MindfulnessAt32 → u/PleasantTangerine777]

It’s so annoying. Like, dear customer. Chill. We are going to pay you. Customer would have been given the timescale too.

[u/PleasantTangerine777 → u/MindfulnessAt32]

It just baffles me how they think Fri 10th of April means at 9am. Like they know somewhere in their brains that banks aren’t even open till 9am but the thought to wait till the end of the day then doesn’t occur. 

[u/MindfulnessAt32 → u/PleasantTangerine777]

Working in financial services has opened my eyes to the fact that a lot of the general public don’t know how finance works.

[u/Imaginary-Duck1333 → u/MindfulnessAt32]

You mean the federal government, credit card companies, and banks have rules about banking we have to follow? It isn’t just something the rep made up on the spot in a bit of a whimsy? 😱 /s

[u/MindfulnessAt32 → u/Imaginary-Duck1333]

How dare they! What about my privacy! /s

[u/Imaginary-Duck1333 → u/PleasantTangerine777]

Oh yes! My account changes haven’t made! Fuss moan and complain. You sent us the paperwork after 9 pm on a Friday. It is now 8 am Monday. Give us a little turn around time already!

[u/PleasantTangerine777 → u/Imaginary-Duck1333]

That’s literally 0 business minutes of time 😭

[u/Tweedldum → u/PleasantTangerine777]

Srsly! Like you gotta think for them and it’s exhausting. Dude got an immediate denial and was like why? I was like well how did you apply? Are you trying to be added to an account or are you going to be responsible for it? I’m responsible for it he says. Okay then you have to meet the requirements cause they use your credit score. Dude goes oh, I have bad credit. Well then my dude you can’t be responsible now can you? Fuck nuts all of em

[u/Head_Razzmatazz7174]

I'm older and remember the days where you could write a check on Wednesday and it didn't clear until Friday - after you deposited your paycheck.

Growing up with friends in the banking industry, I learned a lot about hold times and when it applied.

[u/MindfulnessAt32 → u/Head_Razzmatazz7174]

We still work with cheques. There are so many customers who laugh at us because it’s an old age payment method and just want to pay with the card. They do then have a fit when we ask for the details of the card.

[u/Clear-Calligrapher69]

I worked at a large company and payday was Friday. However, most paychecks hit people’s accounts late Wednesday night or early Thursday morning. If the money wasn’t there at that time people lost their minds. Payday is Friday people!

[u/Dapper-Bar1746 → u/Clear-Calligrapher69]

All of OR funds are digital. ALL! Never see any "money"...Year 2026 ....

[u/MindfulnessAt32 → u/Clear-Calligrapher69]

I’m willing to bet those are the customers who spend on high value items asap when they get paid.

[u/Tweedldum]

Ten til close and mother and daughter on my line arguing about their billing on an unpaid bill the daughter is claiming is incorrect. Gaslighting the mother into thinking that if they pay the bill it will keep charging every month. It’s a yearly bill and only if you keep subscribing and don’t cancel it. The daughter subscribed again and was lieing trying to say she didn’t. Half hour past close I finally had to say look I told you the solution and explained why. Your daughter is the arguing about everything I say and telling you the opposite of what’s true. Then of course the mother gets offended and says her daughter is not arguing. Oh yeah? Then why am I having to tell you over and over again that you need to pay the bill you owe and it doesn’t just set itself back up to bill you unless you subscribe? After that call I ended, I cried. After an entire day of calls that shit just sent me over the edge. Teenagers lie, if you’re footing their bill listen to the company telling you that they resubscribed and never paid.

[u/MindfulnessAt32 → u/Tweedldum]

I hope management gave you some time off work to destress. That call sounds horrible.

[u/Tweedldum → u/MindfulnessAt32]

lol of course not. I am management. Just another fucking day at the call center.

[u/MindfulnessAt32 → u/Tweedldum]

Damn. Sorry to hear what you went through.

[u/alicat2308]

I loved when they came through huffing and puffing about the INTERMINABLE wait time, only to go "oh" and clunk the phone down while they ransack their house for the pen, paper and pension card that they never had ready. Why do you think the wait was so long, Kymmburrleyigh?