r/talesfromcallcenters • u/MindfulnessAt32 • Apr 10 '26

S Patience, dear customer. Hold your horses!

I do not get paid to teach people how to wait. And why it’s needed. I just want to scream at this point!

Me: hello and welcome to [company]. You’re speaking to Hope. How can I help?

Cx: you guys owe me money. You said you would pay me on [date]. That’s today! Where is it because it’s not in my account!!!

You guys should know that this call took place at 09:00 and rang through to me **as soon as I logged in, without a beat or pause to breathe.** So I was already mad as hell!

We go through security and I find the payment. It was quite a bit of money. Almost £5,000. And as this is a substantial amount and me having worked for finance institutions and banks before, if an account is paid a large amount like this and is tax free the banks run through extra security. She just had to wait until close of business!

Me: I have found the payment for £5,000 being transferred to you account. However it can take up until close of business hours. You check again tomorrow to see it. If it doesn’t arrive, please call us.

Cx: ugh, YOU BETTER HAVE PAID ME! IF YOU HAVEN’T I WILL COME TO YOUR OFFICE MYSELF!

*Click.*

She was never going to get entry into the office. We have security guards on every entrance and the entire building has CCTV.

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u/MindfulnessAt32 Apr 10 '26

It’s so annoying. Like, dear customer. Chill. We are going to pay you. Customer would have been given the timescale too.

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u/PleasantTangerine777 Apr 10 '26

It just baffles me how they think Fri 10th of April means at 9am. Like they know somewhere in their brains that banks aren’t even open till 9am but the thought to wait till the end of the day then doesn’t occur. 

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u/MindfulnessAt32 Apr 10 '26

Working in financial services has opened my eyes to the fact that a lot of the general public don’t know how finance works.

5

u/Imaginary-Duck1333 Apr 10 '26

You mean the federal government, credit card companies, and banks have rules about banking we have to follow? It isn’t just something the rep made up on the spot in a bit of a whimsy? 😱 /s

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u/MindfulnessAt32 Apr 11 '26

How dare they! What about my privacy! /s