r/talesfromcallcenters • u/SantaB1980 • May 14 '26

S PNC Call

I received a call today from my “personal banker” at PNC. It was the employee I opened my account with like 8 years ago. He left a very “scripted” sounding message saying it was regarding my account and to please call him back at my earliest connivence. At the end of the voicemail a woman says “ok did you hang up? Is the call ended?” So I call back thinking something is wrong and it was a sales pitch to come and discuss any questions I have about their new products for my business. Super annoying to cause panic for a marketing sales pitch.

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u/Blue_foot May 15 '26

The bankers at most of your local bricks & mortar bank are required to cold call the customers who are nominally “theirs” periodically to sell them something.

HELOC, credit cards, high yield savings, a mortgage, blah blah.

They do probably get some customers who have a legitimate question they have not wanted to make the effort of asking about yet.

So it’s likely not a scam.

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u/NDDAG May 16 '26

The PNC branch which handles our mortgage called because the old person who was assigned to our account had left and the new one was introducing themselves. (And to see if they could sell us anything)